Teller/Banker (Southlands)

Security Service Federal Credit Union•Aurora, CO

About The Position

As a Teller/Banker, you create a welcoming first impression for credit union members and become knowledgeable about Security Service products and services. You build lasting relationships by recommending products and services—including checking and savings accounts, loans, credit cards, and insurance—that match members’ needs and support their financial success. The role provides universal service: employees are cross-trained in both teller and banker functions to serve members and gain additional learning and growth opportunities. You support the credit union’s goals by meeting sales targets, identifying cross-sell opportunities, and educating members about digital services. Other job-related duties may be assigned to support the organization’s vision, purpose, and values. Starting pay is $21.00 per hour, with compensation based on relevant experience. The role has a defined career path; the posting notes that many branch and assistant branch managers began in Teller/Banker roles.

Requirements

High school diploma or equivalent.
At least one year of direct banking experience, or two to three years of relevant experience in cash handling, customer service, and sales, or comparable skills.
Customer-centric attitude focused on delivering great member experiences while maintaining strict confidentiality.
Excellent interpersonal and communication skills.
Goal-driven mindset.
Proficiency with computer software, including Excel, Word, and Outlook.
Strong attention to detail and organizational skills.
Ability to focus in a fast-paced environment.
Ability to maintain a flexible work schedule during normal business hours.
If required to register as a Mortgage Loan Originator, ability to complete registration within 180 days of request and maintain active registration while meeting applicable S.A.F.E. Act requirements.
If required to register as a Mortgage Loan Originator, ability to pass the specified background checks and any subsequent checks, and comply with their requirements.

Responsibilities

Provide a positive first impression and deliver customer-centric service to credit union members.
Learn and promote Security Service products and services to help members reach their financial goals.
Build and nurture long-term member relationships.
Recommend products and services that fit members’ needs and contribute to their financial success.
Meet sales goals and proactively identify cross-sell opportunities.
Educate members about available digital services.
Provide universal service and perform both teller and banker functions after cross-training.
Complete other job-related duties that support the organization’s vision, purpose, and values.
Travel to other branch locations for work and/or training if required.
Complete and maintain federal Mortgage Loan Originator registration and related compliance requirements if required by management.