Relationship Banker I - Ponchatoula Branch

Regions Bank•Ponchatoula, LA

15d•Onsite

About The Position

At Regions, the Relationship Banker I provides an exceptional customer experience on the cash line and by phone while helping improve customers’ financial wellness. The role builds personal connections while processing transactions, identifies ways to meet customer needs, and helps resolve customer service inquiries from beginning to end. It is an opportunity for candidates with prior teller, limited banking, or some retail sales experience to begin a career with opportunities for growth, development, and upward mobility. The successful candidate is ambitious and adaptable, communicates effectively, and is interested in educating customers about ways to bank when, where, and how they want. The position is based at the Ponchatoula branch in Ponchatoula, Louisiana. It is full time, incentive eligible, and eligible for overtime under the Fair Labor Standards Act. The stated job-range target is a minimum of $35,640.99 and a median of $42,192.00 USD; incentive earnings are based on performance against defined metrics and goals.

Requirements

High school diploma or GED.
Ability to work Saturdays as needed.
Ability to handle cash and process cash transactions.
Ability to communicate in person, by phone, and through electronic channels.
Ability to use a computer frequently, including typing and sustaining attention to a monitor.
Ability to walk and stand for extended periods.
Ability to lift up to 20 pounds.
Ability to adhere to policies, procedures, and guidelines.
Ability to assist customers with digital banking offerings.
Ability to handle multiple priorities simultaneously.
Ability to oversee large sums of cash.
Strong customer focus and relationship-building skills.

Nice To Haves

One year of banking, cash-handling, and/or customer service experience.
Prior teller, limited banking, or some retail sales experience.

Responsibilities

Provide a consistent, optimal cash-line customer experience while processing deposits, withdrawals, payments, and other typical teller transactions.
Answer customer inquiries about products and services and fulfill basic servicing requests, including new or replacement cards, information changes, PIN resets, check reorders, and basic problem resolution.
Develop customer relationships and stay informed about customers’ relationships with the bank.
Educate customers about standard consumer products and digital banking solutions, including mobile, online, and ATM offerings.
Assist branch and team members with basic tasks to help resolve customer problems.
Refer customers to internal experts when complex financial goals or needs are identified.
Follow bank processes and procedures and applicable laws and regulations; complete duties delegated by the Branch Manager and help ensure sound banking practices, including identifying and reporting operational risks.
Contribute to branch targets and goals by identifying customer needs and providing appropriate guidance about Regions’ solutions.
May make outbound calls to customers and prospects from generated lead lists to explain emerging technology and assist with financial needs.