Bank Teller
About The Position
At Merchants & Marine Bank, Retail Bankers are the face of the Bank and play a vital role in delivering exceptional service to retail and commercial customers. The Retail Banker II processes a variety of banking transactions, supports customer account needs, and strengthens customer relationships through personalized service and financial solutions. This position serves as a knowledgeable resource for customers and team members, helps ensure efficient branch operations, and maintains compliance with bank policies and procedures. Retail Bankers are expected to demonstrate leadership, technical expertise, and a commitment to an outstanding customer experience.
Requirements
- Minimum of one year of retail banking experience.
- Previous cash handling experience.
- Strong customer service background.
- Excellent verbal and written communication skills.
- Professional appearance and demeanor.
- High School Diploma or equivalent.
Nice To Haves
- Strong attention to detail and accuracy.
- Ability to multitask and prioritize in a customer-focused environment.
- Leadership qualities and willingness to mentor others.
- Knowledge of retail banking products and services.
Responsibilities
- Perform all duties and responsibilities of a Retail Banker I.
- Process customer deposits, withdrawals, payments, and other routine banking transactions accurately and efficiently.
- Balance and maintain ATM, Cash Dispenser/Recycler, and/or Vault operations as assigned.
- Process debit card requests, including PIN resets, card orders, and card replacements.
- Accept and process debit card disputes, ensuring proper documentation and submission to the Electronic Banking Department.
- Assist customers with account maintenance requests, including stop payments, address changes, check orders, and other account services.
- Comply with Bank policies and procedures, including Integrated Teller Override Procedures.
- Serve as the branch's retail online and mobile banking specialist, assisting customers with enrollment and troubleshooting.
- Identify opportunities to deepen customer relationships by referring appropriate products and services.
- Mentor and assist with training new employees by providing guidance and sharing technical knowledge.
- Support branch operations and complete additional duties as assigned by the Retail Bank Manager or other Bank officers.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
