Bank Teller

Shore United Bank•Leonardtown, MD

4d•$18 - $23•Onsite

About The Position

Shore United Bank is hiring a full-time Branch Banking Specialist (Bank Teller) for its Leonardtown branch. This front-line role provides customer service and financial transaction support, builds customer relationships, and helps customers manage their everyday financial needs. The position involves handling transactions accurately, discussing customers’ goals and questions, and recommending suitable bank products and services. The role works with other bank partners to make referrals and contributes to branch and company objectives while maintaining confidentiality and compliance with banking policies and regulations. The position is based in a branch office and uses standard office equipment as well as cash and coin counters and, in some cases, a teller cash recycler. The schedule is Monday through Friday with rotating Saturdays; the branch is closed Sundays and federal holidays. This is a non-exempt position. The pay range is $18.00 to $23.00 per hour. Actual compensation may vary based on factors including experience, performance, and skill level.

Requirements

High school diploma or GED equivalent.
At least 1 year of experience successfully providing excellent customer service in a fast-paced environment.
Ability to manage multiple daily priorities.
Ability to maintain confidentiality of customer information.
Ability to work in a team environment.
Ability to stand, walk, and move throughout the branch for extended periods; perform routine office tasks; communicate and interact effectively; and manage multiple tasks in a fast-paced environment.
Manual dexterity and ability to lift files, open filing cabinets, bend, stoop, and lift or carry materials, including up to 50 pounds of bulk coin or currency.

Nice To Haves

Proficient computer skills, particularly Microsoft Office Suite and Outlook, are desired.

Responsibilities

Handle deposits, withdrawals, transfers, loan payments, and night deposits; settle and maintain the ATM; and balance the cash drawer.
Provide customer service in person and over the phone, using conversation to identify customer needs.
Promote the bank’s products and services through conversations that help customers meet their financial needs.
Work with bank partners to refer clients to Merchant, Wye Financial, Commercial Relationship Managers, and Branch Lenders.
Assist customers in managing and optimizing their bank accounts and other products.
Maintain the confidentiality of all information obtained.
Contribute as a team member to allocating and coordinating workflow.
Support branch and company objectives and goals.
Represent the bank in a way that maintains and expands positive relationships with customers, prospective customers, and coworkers.
Complete required regulatory and compliance training, including BSA, CRA, and ECOA training, by deadlines, and support policies and practices that promote risk management, safety, and regulatory adherence.
Demonstrate the company’s core values and principles through behavior, actions, and decisions.

Benefits

Comprehensive benefits package for full-time, permanent employees, including health, dental, and vision insurance, company-paid life insurance, mental health well-being support, and company-paid short- and long-term disability.
Paid parental leave.
401(k) savings plan with up to a 4% company match.
Employee Stock Purchase Plan.
Education assistance.
Employee banking services and a loan discount program.
Career development program.
Employee Assistance Program and wellness initiatives.
Opportunity for growth and advancement.
Paid training program and continuous training sessions throughout the year.
Generous paid time off and paid sick time.
Community involvement opportunities.
Collaborative, friendly team environment in a family- and community-oriented workplace.