Banker Jobs

About The Position

Requirements

• High school diploma or GED.
• One of the following: 5 or more years of experience selling products or services in an incentive-based environment; 2 or more years in financial services with direct experience acquiring and developing client relationships; or at least 12 months of successful Santander experience related to the Relationship Banker role, with endorsement from the District Executive, District Operations Manager, and Region President.
• At least 12 months of customer service experience in a high-volume, fast-paced, constantly changing environment.
• Motivation to help people achieve financial goals.
• Strong financial acumen and general knowledge of consumer and small business products and lending.
• A proven track record in sales and cross-selling products and services.
• Ability to effectively manage a client portfolio.
• Relationship-building skills and a customer-centric approach.
• Ability to work effectively with colleagues and business partners.
• Critical-thinking skills to resolve problems and customer issues.
• Excellent verbal and written communication, consultative, and influencing skills.
• Demonstrated proficiency engaging customers by phone.
• Ability to present a credible, trustworthy, and professional image.
• Proficiency using digital tools and technology to enhance customer engagement.
• Ability to follow directions, policies, and procedures.
• Ability to identify and escalate risk concerns through appropriate channels.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Computer proficiency and basic math skills.
• Ability to work branch hours, which may include weekends and evenings.
• Applicants must be legally authorized to work in the United States full time without employer sponsorship.

Nice To Haves

• Bachelor’s degree in a related field, or equivalent demonstrated through work experience, training, military service, or education.
• Established work history or equivalent demonstrated through work experience, training, military service, or education.
• Preferred experience with Microsoft Office products.

Responsibilities

• Independently manage a portfolio of high-value consumer clients and small business customers.
• Deepen relationships with new and existing customers through early engagement calls and regular portfolio outreach.
• Develop expertise in Santander products and services and explain relevant benefits to customers.
• Assess customer needs, identify financial goals and recommend needs-based solutions.
• Identify and introduce key business partners when appropriate.
• Collaborate with team members and partners to achieve branch goals and improve performance.
• Participate in joint calls with product partners to generate and deepen business customer relationships.
• Deliver personalized, seamless, attentive customer service.
• Engage customers through digital platforms and educate them about self-service options.
• Resolve client inquiries and challenges using critical thinking and problem-solving skills.
• Communicate effectively with customers in person, by phone, and through digital channels.
• Comply with regulatory requirements and internal policies related to risk and fraud defense.
• Support nearby branch locations when required by business necessity.

Benefits

• Competitive rewards package.
• Benefits designed to support employees, their families, and their well-being.