Relationship Banker II - Conway Main Branch
About The Position
At Regions, the Relationship Banker II meets with customers and prospects in person and by phone to identify their financial needs and proactively offer suitable products, services, and guidance to help them achieve their financial goals. The role is suited to candidates with retail or sales experience who are interested in a banking career with opportunities for growth, development, and upward mobility. The position supports Regions’ mission to help customers and communities by understanding and meeting customer needs. The successful candidate is individually driven and competitive while also working collaboratively with the branch team. The role requires strong communication and relationship-building skills, customer focus, and the ability to identify customer needs. The position is full-time, incentive-eligible, and eligible for overtime under the Fair Labor Standards Act. It requires registration with the Nationwide Mortgage Licensing System and Registry (NMLS).
Requirements
- High school diploma or GED.
- Ability to work Saturdays as needed.
- Ability to handle cash and process cash transactions.
- Ability to communicate in person, by phone, and through electronic channels.
- Ability to use a computer frequently, including typing and sustaining attention to a monitor.
- Ability to walk and stand for extended periods.
- Ability to lift up to 20 pounds.
- Ability to adhere to policies, procedures, and guidelines.
- Ability to assist customers with digital banking offerings.
- Ability to handle multiple priorities simultaneously.
- Ability to oversee large sums of cash.
- Excellent relationship-building skills.
- Strong communication skills and customer focus.
- Registration with the Nationwide Mortgage Licensing System and Registry (NMLS).
Nice To Haves
- Bachelor’s degree.
- Life Insurance License.
- One year of cash-handling, banking, and/or customer service experience.
Responsibilities
- Achieve branch targets and goals by identifying customer needs and providing appropriate guidance about Regions’ solutions.
- Make outbound calls to customers and prospects using generated lead lists to expand existing relationships and acquire new customers.
- Educate and advise customers on Regions’ consumer and business products and services, including loan and deposit products.
- Educate customers on digital banking options, including mobile, online, and ATM services.
- Provide a consistent customer experience, including sharing responsibility for greeting customers and processing transactions.
- Take ownership of customer issues and resolve them.
- Refer customers to internal experts when complex financial goals or needs are identified.
- Follow bank processes and procedures and applicable laws and regulations, including duties assigned by the Branch Manager.
- Help ensure sound banking practices by managing, identifying, and reporting operational risks.
Benefits
- Paid vacation and sick time.
- 401(k) with company match.
- Medical, dental, and vision benefits.
- Disability benefits.
- Health Savings Account.
- Flexible Spending Account.
- Life insurance.
- Parental leave.
- Employee Assistance Program.
- Associate Volunteer Program.
- Commission incentive plan.
- Formulaic incentive plan.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
