Consumer & Business Banking, Sr. Relationship Banker, Route 70, Lakewood, NJ
About The Position
The Senior Relationship Banker manages and enhances relationships with high-value consumer and small business clients, attracting and retaining customers while growing an assigned portfolio. The role identifies cross-selling opportunities through customer profiling and needs-based conversations, recommends relevant consumer and business banking solutions, and provides comprehensive support to resolve client questions and issues. The banker delivers personalized service in the branch, over the phone, and through digital channels, while collaborating with branch colleagues and business partners to meet customer needs and achieve branch goals. Responsibilities may include supporting nearby branch locations based on business necessity. The position requires compliance with regulatory requirements and internal risk and fraud policies, and availability to work branch hours that may include evenings and weekends.
Requirements
- High school diploma or GED.
- One of the following: 5 or more years of experience selling products or services in an incentive-based environment; 2 or more years in financial services with direct experience acquiring and developing client relationships; or at least 12 months of successful Santander experience related to the Relationship Banker role, with endorsement from the District Executive, District Operations Manager, and Region President.
- At least 12 months of customer service experience in a high-volume, fast-paced, constantly changing environment.
- Motivation to help people achieve financial goals.
- Strong financial acumen and general knowledge of consumer and small business products and lending.
- A proven track record in sales and cross-selling products and services.
- Ability to effectively manage a client portfolio.
- Relationship-building skills and a customer-centric approach.
- Ability to work effectively with colleagues and business partners.
- Critical-thinking skills to resolve problems and customer issues.
- Excellent verbal and written communication, consultative, and influencing skills.
- Demonstrated proficiency engaging customers by phone.
- Ability to present a credible, trustworthy, and professional image.
- Proficiency using digital tools and technology to enhance customer engagement.
- Ability to follow directions, policies, and procedures.
- Ability to identify and escalate risk concerns through appropriate channels.
- Ability to work in a fast-paced environment and manage multiple priorities.
- Computer proficiency and basic math skills.
- Ability to work branch hours, which may include weekends and evenings.
- Applicants must be legally authorized to work in the United States full time without employer sponsorship.
Nice To Haves
- Bachelor’s degree in a related field, or equivalent demonstrated through work experience, training, military service, or education.
- Established work history or equivalent demonstrated through work experience, training, military service, or education.
- Preferred experience with Microsoft Office products.
Responsibilities
- Independently manage a portfolio of high-value consumer clients and small business customers.
- Deepen relationships with new and existing customers through early engagement calls and regular portfolio outreach.
- Develop expertise in Santander products and services and explain relevant benefits to customers.
- Assess customer needs, identify financial goals and recommend needs-based solutions.
- Identify and introduce key business partners when appropriate.
- Collaborate with team members and partners to achieve branch goals and improve performance.
- Participate in joint calls with product partners to generate and deepen business customer relationships.
- Deliver personalized, seamless, attentive customer service.
- Engage customers through digital platforms and educate them about self-service options.
- Resolve client inquiries and challenges using critical thinking and problem-solving skills.
- Communicate effectively with customers in person, by phone, and through digital channels.
- Comply with regulatory requirements and internal policies related to risk and fraud defense.
- Support nearby branch locations when required by business necessity.
Benefits
- Competitive rewards package.
- Benefits designed to support employees, their families, and their well-being.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
