Consumer Banking Relationship Specialist (Relationship Banker)

Bank OZK•Cabot, AR

20h

About The Position

The Consumer Banking Relationship Specialist (Relationship Banker) uses knowledge of banking products and services to build professional customer relationships and discuss customers’ financial needs and goals. The role promotes a positive, helpful, and friendly team environment and provides exceptional customer service. The specialist cultivates customer relationships, uses assessment tools to identify needs and make recommendations, opens and services deposit accounts, and processes transactions accurately and efficiently. The position also involves participating in business-development and team activities, resolving customer concerns, collaborating with banking partners, supporting other retail banking roles and locations as needed, and adhering to Bank policies and procedures. The position requires a high school diploma or equivalent and at least one year of experience interacting with people and demonstrating service skills. Basic knowledge of personal finance and household budgeting is required. A bachelor’s degree, familiarity with banking products and digital banking services, retail customer-service or sales experience, and NMLS are preferred; NMLS is required for lending activities. The role may require travel to other work locations for training or staffing needs and operation of customary business equipment and technology, with or without accommodation.

Requirements

High school diploma or equivalent.
At least one year of experience interacting with people and demonstrating excellent service skills, gained through work, military service, and/or education.
Basic knowledge of personal finance and household budgeting.
Knowledge of bank products and services, including online banking, mobile banking applications, and banking cards.
Knowledge of bank policies and procedures.
Critical thinking and communication skills, including effective verbal and written communication.
Ability to provide excellent customer service with a helpful, friendly, approachable, enthusiastic, and professional disposition.
Ability to act confidently as a trusted advisor.
Ability to work as a team player in a continually changing environment.
Ability to produce accurate and efficient work with attention to detail.
Ability to work without close supervision and maintain confidentiality.
Ability to follow policies and procedures, including safety and security procedures.
Ability to travel to other work locations as needed, such as for training or staffing shortages.
Skill in using computers and Microsoft Office applications necessary to perform essential job functions.
Ability to operate customary business equipment and technology, with or without accommodation.

Nice To Haves

Bachelor’s degree.
Knowledge of, experience with, and ability to explain bank products and services, including online banking, mobile banking applications, and banking cards.
Experience in retail customer service and/or sales.
NMLS; required for lending activities.

Responsibilities

Build professional customer relationships and engage customers in conversations about their financial needs and goals.
Use assessment tools to identify customer needs, make appropriate recommendations, and submit referrals to banking-center team members or line-of-business partners.
Use assessment tools to maintain detailed notes about customer conversations and interactions.
Open and service deposit accounts.
Process account transactions accurately and efficiently to minimize errors and reduce fraud.
Participate in morning huddles, calling efforts, business development, and constructive coaching conversations with leadership.
Resolve customer concerns empathetically, promptly, professionally, and positively; escalate issues when needed.
Collaborate with line-of-business partners to support teamwork, customer service, and continuous learning.
Promote teamwork, lead by example, and take initiative to assist others.
Provide backup and assistance to other retail banking roles and locations as necessary.
Model the Bank’s customer-service standards and support its values and mission.
Maintain integrity, trustworthiness, and professionalism.
Complete required training on time and apply constructive feedback while continuing to learn.
Maintain good punctuality and attendance.
Follow Bank policies, procedures, guidelines, and safety and security procedures.