Specialist, Banking Center Relationship Banker 1

Santander•Seymour, TX

1d•$32,250 - $51,000

About The Position

The Relationship Banker I role provides services to Banking Center customers and assists the team in achieving sales, service, and operational goals. The position processes customer financial transactions in accordance with bank rules, regulations, and guidelines. It uses communication and active listening to understand customers’ financial needs, build trust, identify sales opportunities and leads, and deliver quality customer service. The role also develops and maintains partnerships with business segments through collaboration and communication. The banker responds accurately and promptly to customer needs, uses available resources and tools, evaluates customer needs and offers appropriate financial products and services through needs-based conversations, and performs routine teller transactions. The role supports sales, retention, and other bank initiatives to advance Banking Center growth and profitability, works toward individual and team goals, and complies with applicable regulations and bank procedures.

Requirements

High school diploma or GED required.
Three to four years of customer service and needs-based banking sales experience preferred.
Ability to work a flexible and/or rotating schedule; Saturdays, Sundays, and extended hours may be required.
Travel to alternate Banking Centers may be required.
Self-starter and highly motivated.
Working knowledge of bank products and services.
Keep current with systems used for branch transaction processing.
Strong customer service skills and ability to support teamwork and create a positive working environment.
Must be legally authorized to work in the United States on a full-time basis without requiring employer sponsorship to commence employment.

Nice To Haves

Advanced degree, such as an associate or bachelor’s degree.
Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.

Responsibilities

Respond to customers’ needs accurately and promptly using available resources and tools.
Evaluate customers’ needs and offer appropriate financial products and services through needs-based conversations.
Perform routine teller transactions, including deposits, withdrawals, check cashing, and loan payments.
Support sales, retention, and other bank initiatives that advance Banking Center growth and profitability.
Meet or exceed individual and team sales, service, and operational goals.
Maintain compliance with federal and state regulations and bank policies and procedures.
Meet or exceed branch audit and operational evaluation requirements.
Build customer trust, identify sales opportunities, generate leads, and provide quality customer service.
Develop and maintain partnerships with business segments through collaboration and communication.