Banking Center Relationship Banker 1, Waterbury, CT

Santander • Bristol, CT

5d • $32,250 - $51,000 • Onsite

About The Position

The Relationship Banker I provides services to Banking Center customers and assists the team in achieving sales, service, and operational goals. The role processes customer financial transactions in accordance with applicable laws, regulations, bank rules, and procedures. Through clear communication and active listening, the banker learns about customers’ financial needs, builds trust, identifies sales opportunities, generates leads, and delivers quality customer service.

The banker responds accurately and promptly to customer needs, uses available resources and tools, and recommends appropriate financial products and services through needs-based conversations. The role includes routine teller transactions and supports sales, retention, and other initiatives that advance the Banking Center’s growth and profitability. The banker is expected to meet or exceed individual and team goals and maintain compliance with regulatory and bank requirements, including branch audit and operations evaluation standards.

Requirements

• High school diploma or GED required.
• Three to four years of customer service and needs-based banking sales experience preferred.
• Ability to work a flexible and/or rotating schedule, including possible Saturdays, Sundays, and extended hours.
• Ability to travel to alternate Banking Centers if required.
• Self-starter and highly motivated.
• Working knowledge of all products and services.
• Ability to keep current with systems used for branch transaction processing.
• Strong customer service skills and ability to support teamwork and create a positive working environment.
• Must be legally authorized to work in the United States on a full-time basis without employer sponsorship.

Nice To Haves

• Associate and/or bachelor’s degree.
• Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.

Responsibilities

• Respond to customer needs accurately and promptly using available resources and tools.
• Assess customers’ needs and offer appropriate financial products and services through needs-based conversations to build and deepen relationships.
• Perform routine teller transactions, including deposits, withdrawals, check cashing, and loan payments.
• Support segmentation, sales, retention, and other bank initiatives to achieve Banking Center growth and profitability objectives.
• Meet or exceed individual and team goals for sales, service, and operations.
• Comply with federal and state regulations and bank policies and procedures.
• Meet or exceed branch audit and operations evaluation requirements.
• Develop and maintain partnerships with business segments through collaboration and communication.

Benefits

• The company describes its rewards package as including benefits designed to support employees, their families, and their well-being; specific benefits are not listed in the posting.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED