Banking Center Relationship Banker 1, Middlebury, CT

Santander•Middlebury, VT

5d•$32,250 - $51,000

About The Position

Webster Bank, a division of Santander Bank, N.A., is hiring a Relationship Banker I to serve Banking Center customers and help the team meet sales, service, and operational goals. The role processes customer financial transactions in accordance with bank rules, regulations, and guidelines. It also involves using communication and active listening to understand customers’ financial needs, build trust, identify sales opportunities, generate leads, deliver quality service, and collaborate with other business segments. The banker responds to customer needs accurately and promptly, uses available tools and resources, and recommends appropriate financial products and services through needs-based conversations. The role supports the Banking Center’s growth and profitability initiatives, works toward individual and team goals, and maintains compliance with applicable regulations and bank procedures. The position may require a flexible or rotating schedule, weekend and extended-hour work, and travel to alternate Banking Centers.

Requirements

High school diploma or GED required.
Three to four years of customer service and needs-based banking sales experience preferred.
Ability to work a flexible and/or rotating schedule; Saturdays, Sundays, and extended hours may be required.
Travel to alternate Banking Centers may be required.
Self-starter and highly motivated.
Working knowledge of all products and services.
Keep current with systems used for branch transaction processing.
Strong customer service skills and ability to support teamwork and create a positive working environment.
Must be legally authorized to work in the United States full-time without employer sponsorship to commence employment.

Nice To Haves

Associate or bachelor's degree.
Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.

Responsibilities

Respond to customer needs accurately and in a timely fashion, using available resources and tools.
Evaluate customers’ needs and offer appropriate financial products and services through needs-based conversations.
Perform routine teller transactions, including deposits, withdrawals, check cashing, and loan payments.
Support sales, retention, and other bank initiatives to advance Banking Center growth and profitability objectives.
Achieve or exceed individual and team goals in sales, service, and operations.
Maintain compliance with federal and state regulations and bank policies and procedures.
Meet or exceed branch audit and operations evaluation requirements.
Develop and maintain partnerships with business segments through collaboration and communication.