Banking Center Relationship Banker 1, Rocky Hill, CT

Santander•Rocky Hill, CT

5d•$32,250 - $51,000•Onsite

About The Position

The Relationship Banker I provides services to Banking Center customers and helps the team achieve sales, service, and operational goals. This role processes customer financial transactions in accordance with bank rules, regulations, and guidelines. Through communication and active listening, the Relationship Banker learns about customers’ financial needs, builds trust, identifies sales opportunities and leads, and delivers quality service. The role also develops and maintains partnerships with business segments through collaboration and communication. The position responds accurately and promptly to customer needs, evaluates client needs, and offers suitable financial products and services through needs-based conversations. It performs routine teller transactions, supports the Banking Center’s growth and profitability initiatives, and is expected to meet or exceed individual and team goals. The role maintains compliance with federal and state regulations and bank policies and procedures, and meets branch audit and operations evaluation requirements.

Requirements

High school diploma or GED required.
3–4 years of customer service and needs-based banking sales experience preferred.
Ability to work a flexible and/or rotating schedule; may be required to work Saturdays, Sundays, and extended hours.
May be required to travel to alternate Banking Centers.
Self-starter with high motivation.
Working knowledge of all products and services.
Keep current with systems used for branch transaction processing.
Strong customer service skills and ability to support teamwork and create a positive working environment.
Must be legally authorized to work in the United States on a full-time basis without employer sponsorship to commence employment.

Nice To Haves

Associate and/or bachelor's degree.
Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.

Responsibilities

Respond to customer needs accurately and promptly, using available resources and tools.
Evaluate client needs and offer appropriate financial products and services through needs-based conversations to build and deepen relationships.
Perform routine teller transactions, including deposits, withdrawals, check cashing, loan payments, and other transactions.
Support the segmentation strategy and implement sales, retention, and other bank initiatives to advance Banking Center growth and profitability objectives.
Meet or exceed individual and team goals in sales, service, and operations.
Maintain compliance with federal and state regulations and bank policies and procedures.
Meet or exceed branch audit and operations evaluation requirements.
Develop and maintain partnerships with business segments through collaboration and communication.