Banking Center Senior Relationship Banker, Avon, CT

Santander•Town of Avon, NY

5d•$40,500 - $68,000•Onsite

About The Position

This role is responsible for achieving sales, service, and operational goals for the Banking Center. The Senior Relationship Banker supports the Banking Center Manager with sales, customer service, profit-and-loss management, operations, and employee development, and assumes responsibility for the center in the manager’s absence. The role focuses on delivering an exceptional client experience, deepening relationships with existing clients, increasing market share, and supporting the Banking Center’s growth and profitability. The colleague works with clients and prospects, processes routine banking transactions, prepares information for account openings, and uses lead-management tools such as Salesforce to document activities. They support sales and retention initiatives, build Centers of Influence through networking and prospecting, and help colleagues strengthen sales and service practices through mentorship, coaching, and role modeling. They also assist with audits and operational standards and ensure compliance with applicable laws, bank policies, and procedures.

Requirements

High school diploma or GED required.
Working knowledge of all bank products and services.
Keep current with systems used for branch transaction processing.
Demonstrated customer service skills and the ability to support teamwork and create a positive working environment.
Ability to travel to various Banking Centers within the region.
Legally authorized to work in the United States on a full-time basis without requiring employer sponsorship to commence employment.

Nice To Haves

Advanced degree, such as an associate or bachelor’s degree.
Three to four years of customer service and needs-based banking sales experience preferred.
Zero to two years of supervisory experience preferred.
Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.

Responsibilities

Assist the Banking Center Manager with sales, customer service, profit-and-loss management, operations, and employee development.
Assume responsibility for the Banking Center in the manager’s absence and ensure an exceptional client experience.
Achieve or exceed individual sales, service, and operational targets.
Process routine banking transactions accurately and prepare and compile client applications or information to open accounts.
Network and prospect to build Centers of Influence, promote the bank brand, and create value.
Use lead-management tools and resources, such as Salesforce, to document activities.
Support client segmentation, sales, retention, and other bank initiatives that advance the Banking Center’s growth and profitability.
Assist with required audits and operational standards.
Ensure compliance with federal and state laws and bank policies and procedures, and meet or exceed branch evaluation requirements.
Mentor and guide colleagues in following sales and service processes by demonstrating leadership and modeling expected practices.
Maintain working knowledge of bank products and services and support colleagues in cross-selling them.