Banking Relationship Specialist (Senior Relationship Banker)

Bank OZK•Kernersville, NC

About The Position

Bank OZK is hiring a Banking Relationship Specialist to provide sales leadership and coaching to team members while using banking product knowledge to build professional relationships with customers and prospects. The specialist engages customers in meaningful conversations about their financial needs and goals, promotes a positive and helpful team environment, and provides exceptional customer service. The role includes developing customer relationships, recommending appropriate products and services, opening and servicing deposit accounts—including complex business accounts—and originating a consumer loan portfolio. The specialist also supports business development and community involvement, coaches banking center team members, and collaborates with business partners and other retail banking roles. The position requires adherence to bank policies, procedures, and security practices, as well as professional conduct, accurate transaction processing, and timely completion of training.

Requirements

High school diploma or equivalent required.
At least 1 year of retail customer service and/or sales experience required.
Knowledge of business and consumer products required.
NMLS registration, or successful completion of the NMLS process within 30 days of hire, required.
Knowledge of bank products and services, including online and mobile banking applications and banking cards.
Knowledge of bank policies and procedures.
Ability to provide excellent customer service with a helpful, friendly, approachable, enthusiastic, and professional disposition.
Ability to demonstrate confidence and act as a trusted advisor.
Effective verbal and written communication skills.
Ability to work as part of a team and thrive in a changing environment.
Critical thinking, attention to detail, and accurate and efficient productivity.
Ability to work without close supervision and maintain confidentiality.
Ability to follow policies, procedures, and safety and security procedures.
Ability to travel to other work locations as needed, such as for training or staffing shortages.
Computer and Microsoft Office skills necessary to perform essential job functions.
Ability to operate customary business equipment and technology, with or without accommodation.

Nice To Haves

Bachelor’s degree preferred.
Experience explaining bank products, online banking, mobile banking applications, and banking cards preferred.
Proven ability to achieve sales goals and financial targets preferred.
Experience in a leadership and/or coaching role strongly preferred.

Responsibilities

Build professional customer relationships and use assessment tools and meaningful conversations to identify needs, make recommendations, and submit referrals to banking center team members or line-of-business partners.
Use assessment tools to maintain detailed notes about customer conversations and interactions.
Open and service deposit accounts, including complex business accounts.
Originate a consumer loan portfolio.
Conduct outbound business development and community involvement activities.
Participate in morning huddles, calling efforts, business development, and constructive coaching conversations with leadership.
Process account transactions accurately and efficiently to minimize errors and reduce fraud.
Resolve client concerns empathetically, professionally, and promptly, escalating issues when necessary.
Serve as a role model and coach banking center team members in relationship-building activities.
Collaborate with line-of-business partners to support teamwork, customer service, and continuous learning.
Provide backup and assistance to other retail banking roles and locations as needed.
Model and champion the Bank’s customer service standards, values, and mission.
Promote teamwork, take initiative to assist others, and maintain integrity, trustworthiness, and professionalism.
Complete required training on time and apply constructive feedback.
Maintain good punctuality and attendance and follow Bank policies, procedures, and guidelines.