Consumer Banking Relationship Specialist (Relationship Banker)

Bank OZK•Fort Lauderdale, FL

About The Position

The Consumer Banking Relationship Specialist (Relationship Banker) uses knowledge of banking products and services to build professional relationships with customers and discuss their financial needs and goals. The role provides exceptional customer service while helping customers select appropriate banking solutions and supporting a positive, helpful, and friendly team environment. The specialist cultivates customer relationships, opens and services deposit accounts, processes transactions accurately, and refers customers to banking center team members or line-of-business partners when appropriate. The role also participates in business development and team activities, resolves customer concerns, supports other retail banking roles and locations as needed, and follows bank policies and procedures. The position requires integrity, professionalism, confidentiality, attention to detail, continuous learning, and reliable attendance.

Requirements

High school diploma or equivalent required.
At least 1 year of experience interacting with people and demonstrating service skills through work, military service, and/or education.
Basic knowledge of personal finance and household budgeting.
Knowledge of bank products and services, including online banking, mobile banking applications, and banking cards.
Knowledge of bank policies and procedures.
Critical thinking, communication, and attention-to-detail skills.
Ability to provide excellent customer service with a helpful, friendly, approachable, enthusiastic, and professional disposition.
Ability to communicate effectively verbally and in writing.
Ability to work collaboratively in a continually changing environment and without close supervision.
Ability to maintain confidentiality and follow policies, procedures, and safety and security procedures.
Ability to travel to other work locations as needed for training or staffing shortages.
Skill using computers and Microsoft Office applications necessary to perform the essential job functions.
Ability to operate customary equipment and technology used in a business environment, with or without accommodation.

Nice To Haves

Bachelor’s degree preferred.
Knowledge of, experience with, and ability to explain bank products, online banking, mobile banking applications, and banking cards preferred.
Experience in retail customer service and/or sales preferred.
NMLS preferred; required for lending activities.

Responsibilities

Build professional relationships with customers and use assessment tools and conversations to identify needs, make recommendations, and submit referrals to banking center team members or line-of-business partners.
Use assessment tools to maintain detailed notes about customer conversations and interactions.
Open and service deposit accounts.
Process account transactions accurately and efficiently to minimize errors and reduce fraud.
Participate in morning huddles, calling efforts, business development, and constructive coaching conversations with leadership.
Resolve customer concerns with empathy and professionalism, escalating issues when needed.
Collaborate with line-of-business partners to support teamwork, customer service, and continuous learning.
Promote teamwork, lead by example, and take initiative to assist others.
Provide backup and assistance to other retail banking roles and locations as needed.
Model the bank’s customer service standards and support its values and mission.
Maintain integrity, trustworthiness, and professionalism.
Complete required training on time and apply constructive feedback while continuing to learn.
Maintain good punctuality and attendance.
Follow bank policies, procedures, guidelines, and safety and security procedures.