Consumer Banking Relationship Specialist (Relationship Banker)

Bank OZK•Apollo Beach, FL

About The Position

The Consumer Banking Relationship Specialist (Relationship Banker) uses knowledge of banking products and services to build professional customer relationships and discuss customers’ financial needs and goals. The role provides exceptional customer service, promotes a positive and helpful team environment, and supports the bank’s values and mission. The specialist cultivates customer relationships, opens and services deposit accounts, processes transactions, and refers customers to banking center team members or line-of-business partners when appropriate. The role also participates in business development and coaching activities, resolves customer concerns, collaborates with colleagues, and follows bank policies and procedures. Travel to other work locations may be needed for training or staffing shortages.

Requirements

High school diploma or equivalent.
At least 1 year of experience interacting with people and demonstrating excellent service skills, gained through work, military service, and/or education.
Basic knowledge of personal finance and household budgeting.
Knowledge of bank products and services, including online banking, mobile banking applications, and banking cards.
Knowledge of bank policies and procedures.
Critical thinking, communication, attention to detail, and accurate and efficient productivity skills.
Ability to provide excellent customer service with a helpful, friendly, approachable, enthusiastic, and professional disposition.
Ability to communicate effectively verbally and in writing, demonstrate confidence as a trusted advisor, and work well in a team and changing environment.
Ability to work without close supervision and maintain confidentiality.
Ability to follow policy and procedure, including safety and security procedures.
Ability to travel to other work locations as needed.
Skill in using computers and Microsoft Office applications necessary to perform essential job functions.
NMLS is required for lending activities.

Nice To Haves

Bachelor’s degree.
Knowledge of, experience with, and ability to explain bank products, online banking, mobile banking applications, and banking cards.
Experience in retail customer service and/or sales.
NMLS.

Responsibilities

Build professional relationships with customers and use assessment tools and meaningful conversations to identify needs, make recommendations, and submit referrals to appropriate team members or partners.
Use assessment tools to maintain detailed notes about customer conversations and interactions.
Open and service deposit accounts.
Process account transactions accurately and efficiently to minimize errors and reduce fraud.
Participate in morning huddles, calling efforts, business development, and coaching conversations with leadership.
Resolve customer concerns empathetically and professionally, escalating issues when needed.
Collaborate with line-of-business partners to support teamwork, customer service, and continuous learning.
Promote teamwork, lead by example, and take initiative to assist others.
Provide backup and assistance to other retail banking roles and locations as needed.
Model the bank’s standards for exceptional customer service and support its values and mission.
Maintain integrity, trustworthiness, and professionalism.
Complete required training on time and apply constructive feedback while continuing to learn.
Maintain good punctuality and attendance.
Follow all bank policies, procedures, and guidelines.