Consumer Banking Relationship Specialist (Relationship Banker)

Bank OZK•Roswell, GA

11d

About The Position

The Consumer Banking Relationship Specialist utilizes knowledge of banking products and services to build professional relationships with customers and discuss their financial needs and goals. The role promotes a positive, helpful, and friendly team environment and provides exceptional customer service. The specialist cultivates customer relationships, uses assessment tools to identify needs and make recommendations, opens and services deposit accounts, and processes account transactions accurately and efficiently. The role also participates in business development and coaching activities, resolves customer concerns, collaborates with banking partners, and supports other retail banking roles and locations as needed. Team members are expected to uphold Bank OZK’s policies, standards, values, and mission, maintain professionalism and confidentiality, complete training, and demonstrate reliable attendance.

Requirements

High school diploma or equivalent.
At least 1 year of experience interacting with people and demonstrating service skills, gained through work, military service, or education.
Basic knowledge of personal finance and household budgeting.
Knowledge of bank products and services, including online banking, mobile banking applications, and banking cards.
Knowledge of bank policies and procedures.
Critical-thinking, communication, and attention-to-detail skills.
Ability to provide excellent customer service with a helpful, friendly, approachable, enthusiastic, and professional disposition.
Ability to communicate effectively verbally and in writing.
Ability to work as a team player in a continually changing environment and without close supervision.
Ability to maintain confidentiality and follow policy, procedure, safety, and security requirements.
Ability to travel to other work locations as needed, such as for training or staffing shortages.
Skill in using computers and Microsoft Office applications needed to perform essential job functions.
Ability to operate customary business equipment and technology, with or without accommodation.

Nice To Haves

Bachelor’s degree.
Knowledge of, experience with, and ability to explain bank products, online banking, mobile banking applications, and banking cards.
Experience in retail customer service and/or sales.
NMLS; required for lending activities.

Responsibilities

Build professional relationships with customers and hold conversations to identify their financial needs and goals.
Use assessment tools to make appropriate recommendations and submit referrals to banking center team members or line-of-business partners.
Maintain detailed notes about customer conversations and interactions using assessment tools.
Open and service deposit accounts.
Process account transactions accurately and efficiently to minimize errors and reduce fraud.
Participate in morning huddles, calling efforts, business development, and constructive coaching conversations with leadership.
Address customer concerns empathetically and proactively, escalating issues when necessary.
Collaborate with line-of-business partners to support teamwork, customer service, and continuous learning.
Promote teamwork, lead by example, and take initiative to assist others.
Provide backup and assistance to other retail banking roles and locations as necessary.
Model the Bank’s customer service standards and support its values and mission.
Maintain integrity, trustworthiness, professionalism, confidentiality, and adherence to Bank policies and procedures.
Complete required training on time and apply constructive feedback.
Maintain good punctuality and attendance.