Consumer Banking Relationship Specialist (Relationship Banker)

Bank OZK•Canton, GA

About The Position

The Consumer Banking Relationship Specialist (Relationship Banker) uses knowledge of banking products and services to build professional relationships with customers and discuss their financial needs and goals. The role provides exceptional customer service while supporting a helpful, friendly, and positive team environment. The specialist cultivates customer relationships, opens and services deposit accounts, processes transactions, and makes appropriate recommendations and referrals. The position also addresses customer concerns, collaborates with banking partners, supports business development and coaching activities, and adheres to Bank policies and procedures. The role may provide backup to other retail banking roles and locations as needed.

Requirements

High school diploma or equivalent.
At least one year of experience interacting with people and demonstrating excellent service skills, through work, military service, and/or education.
Basic knowledge of personal finance and household budgeting.
Knowledge of banking products and services, including online and mobile banking applications and banking cards.
Knowledge of bank policies and procedures.
Critical thinking and communication skills, including effective verbal and written communication.
Ability to provide excellent customer service with a helpful, friendly, approachable, enthusiastic, and professional disposition.
Ability to demonstrate confidence and act as a trusted advisor.
Ability to work as a team player in a continually changing environment.
Ability to work accurately and efficiently with attention to detail.
Ability to work without close supervision and maintain confidentiality.
Ability to follow policies, procedures, and safety and security requirements.
Ability to travel to other work locations for needs such as training or staffing shortages.
Skill in using computers and Microsoft Office applications necessary to perform essential job functions.
Ability to operate customary equipment and technology used in a business environment, with or without accommodation.

Nice To Haves

Bachelor’s degree.
Knowledge of, experience with, and ability to explain bank products, online banking, mobile banking applications, and banking cards.
Retail customer service and/or sales experience.
NMLS; required for lending activities.

Responsibilities

Build professional relationships with customers and use assessment tools and conversations to identify needs, recommend appropriate solutions, and submit referrals to banking center team members or line-of-business partners.
Use assessment tools to maintain detailed notes about customer conversations and interactions.
Open and service deposit accounts.
Process account transactions accurately and efficiently to minimize errors and reduce fraud.
Participate in morning huddles, calling efforts, business development, and constructive coaching conversations with leadership.
Resolve customer concerns empathetically, promptly, and professionally, escalating issues when needed.
Collaborate with line-of-business partners to support teamwork, customer service, and continuous learning.
Promote teamwork, lead by example, and take initiative to assist others.
Provide backup and assistance to other retail banking roles and locations as necessary.
Model the Bank’s customer service standards and support its values and mission.
Maintain integrity, trustworthiness, and professionalism.
Complete required training on time and apply constructive feedback.
Maintain punctuality and attendance.
Follow Bank policies, procedures, guidelines, and safety and security procedures.