Consumer Banking Relationship Specialist (Relationship Banker)

Bank OZK•Ozark, AR

About The Position

The Consumer Banking Relationship Specialist (Relationship Banker) uses knowledge of banking products and services to build professional relationships with customers and have meaningful conversations about their financial needs and goals. The role promotes a positive, helpful, and friendly team environment while providing exceptional customer service. The specialist assesses customer needs, recommends appropriate solutions, refers customers to banking center team members or line-of-business partners, opens and services deposit accounts, and processes transactions accurately. The role also supports business development, resolves customer concerns, collaborates with colleagues, and follows Bank policies and procedures. Team members are expected to maintain professionalism, confidentiality, punctuality, and a commitment to continuous learning.

Requirements

High school diploma or equivalent required.
At least 1 year of experience interacting with people and demonstrating excellent service skills, gained through work, military service, and/or education.
Basic knowledge of personal finance and household budgeting.
Knowledge of bank products and services, including online and mobile banking and banking cards.
Knowledge of bank policies and procedures.
Critical thinking, communication, and attention-to-detail skills.
Ability to provide excellent customer service with a helpful, friendly, approachable, enthusiastic, and professional disposition.
Ability to communicate effectively verbally and in writing.
Ability to act as a trusted advisor and work effectively as part of a team in a continually changing environment.
Ability to work without close supervision and maintain confidentiality.
Ability to follow policies, procedures, and safety and security requirements.
Computer and Microsoft Office skills necessary to perform essential job functions.

Nice To Haves

Bachelor’s degree preferred.
Knowledge of, experience with, and ability to explain bank products, online banking, mobile banking applications, and banking cards preferred.
Retail customer service and/or sales experience preferred.
NMLS preferred; required for lending activities.

Responsibilities

Build professional customer relationships and use assessment tools and meaningful conversations to uncover needs, make recommendations, and submit referrals.
Use assessment tools to maintain detailed notes about customer conversations and interactions.
Open and service deposit accounts.
Process account transactions accurately and efficiently to minimize errors and reduce fraud.
Participate in morning huddles, calling efforts, business development, and coaching conversations with leadership.
Resolve customer concerns empathetically and promptly, escalating issues when appropriate.
Collaborate with line-of-business partners to support teamwork, customer service, and continuous learning.
Promote teamwork, lead by example, and take initiative to assist others.
Provide backup and assistance to other retail banking roles and locations as needed.
Model the Bank’s standards for exceptional customer service and support its values and mission.
Maintain integrity, trustworthiness, professionalism, confidentiality, punctuality, and attendance.
Complete required training on time and accept and apply constructive feedback.
Follow Bank policies, procedures, guidelines, and safety and security procedures.
Travel to other work locations as needed for training or staffing shortages.
Operate customary business equipment and technology, with or without accommodation.