Consumer Banking Relationship Specialist (Relationship Banker)

Bank OZK•Harrisburg, NC

About The Position

The Consumer Banking Relationship Specialist uses knowledge of banking products and services to build professional customer relationships and hold meaningful conversations about customers’ financial needs and goals. The role provides exceptional customer service, supports deposit accounts and transactions, and helps foster a positive, helpful, and friendly team environment. The position also supports business development, referrals, customer issue resolution, and teamwork across banking center staff and other business partners.

Requirements

High school diploma or equivalent.
At least 1 year of experience interacting with people and demonstrating excellent service skills, gained through work, military service, and/or education.
Basic knowledge of personal finance and household budgeting.
Knowledge of bank products and services, including online and mobile banking and banking cards.
Knowledge of bank policies and procedures.
Critical thinking, communication, and attention-to-detail skills.
Ability to provide excellent customer service with a helpful, friendly, approachable, enthusiastic, and professional disposition.
Ability to communicate effectively verbally and in writing and to act confidently as a trusted advisor.
Ability to work as a team player in a changing environment and without close supervision.
Ability to maintain confidentiality and follow policy, procedure, safety, and security requirements.
Ability to travel to other work locations as needed, such as for training or staffing shortages.
Computer and Microsoft Office skills necessary to perform the essential job functions.
NMLS preferred; required for lending activities.

Nice To Haves

Bachelor’s degree.
Experience explaining bank products, online banking, mobile banking applications, and banking cards.
Retail customer service and/or sales experience.
NMLS.

Responsibilities

Build professional customer relationships using assessment tools and meaningful conversations to identify needs, make recommendations, and submit referrals to banking center team members or line-of-business partners.
Use assessment tools to maintain detailed notes about customer conversations and interactions.
Open and service deposit accounts.
Process account transactions accurately and efficiently to minimize errors and reduce fraud.
Participate in morning huddles, calling efforts, business development, and constructive coaching conversations with leadership.
Resolve customer concerns empathetically, promptly, professionally, and positively, escalating issues when needed.
Collaborate with line-of-business partners to support teamwork, customer service, and continuous learning.
Promote teamwork by leading by example and taking initiative to assist others.
Provide backup and assistance to other retail banking roles and locations as necessary.
Model and promote the Bank’s customer service standards and support its values and mission.
Complete required training on time and apply constructive feedback while pursuing continuous learning.
Maintain punctuality and attendance and comply with Bank policies, procedures, and guidelines.