Banking Relationship Specialist (Senior Relationship Banker)

Bank OZK•Apollo Beach, FL

About The Position

The Banking Relationship Specialist provides sales leadership and coaching to team members while using knowledge of banking products and services to build professional relationships with customers and prospects. The role involves meaningful conversations to understand customers’ financial needs and goals, making appropriate recommendations, and delivering exceptional customer service in a positive, helpful, and friendly team environment. The position develops customer relationships, opens and services deposit accounts—including complex business accounts—and originates a consumer loan portfolio. It also supports business development and community involvement, coaches team members in relationship-building, processes account transactions accurately, resolves client concerns, and collaborates with banking partners. The specialist may provide backup support to other retail banking roles and locations as needed and must follow Bank policies, procedures, and guidelines.

Requirements

High school diploma or equivalent required.
At least 1 year of retail customer service and/or sales experience required.
Knowledge of business and consumer products required.
NMLS, or successful completion of the NMLS process within 30 days of hire, required.
Knowledge of bank products and services, including online and mobile banking applications and banking cards.
Knowledge of bank policies and procedures.
Ability to provide excellent customer service with a helpful, friendly, approachable, enthusiastic, and professional disposition.
Ability to demonstrate confidence and act as a trusted advisor.
Effective verbal and written communication skills.
Team-oriented approach and ability to thrive in a continually changing environment.
Critical-thinking skills, attention to detail, and accurate and efficient productivity.
Ability to work without close supervision and maintain confidentiality.
Ability to follow policies and procedures, including safety and security procedures.
Ability to travel to other work locations for training or staffing shortages as needed.
Skill in using computers and Microsoft Office applications needed to perform essential job functions.
Ability to operate customary business equipment and technology, with or without accommodation.

Nice To Haves

Bachelor’s degree preferred.
Experience explaining bank products, online banking, mobile banking applications, banking cards, and related services preferred.
Proven ability to achieve sales goals and financial targets preferred.
Experience in a leadership and/or coaching role strongly preferred.

Responsibilities

Build professional relationships with customers, assess their financial needs, make recommendations, and submit referrals to banking center team members or line-of-business partners.
Use assessment tools to maintain detailed notes about customer conversations and interactions.
Open and service deposit accounts, including complex business accounts.
Originate a consumer loan portfolio.
Conduct outbound business development and community involvement activities.
Participate in morning huddles, calling efforts, business development, and coaching conversations with leadership.
Process account transactions accurately and efficiently to minimize errors and reduce fraud.
Resolve client concerns empathetically, professionally, and promptly, escalating issues when needed.
Serve as a role model and coach banking center team members in relationship-building activities.
Collaborate with line-of-business partners to support teamwork, customer service, and continuous learning.
Provide backup and assistance to other retail banking roles and locations as necessary.
Model the Bank’s customer-service standards and support its values and mission.
Maintain integrity, trustworthiness, professionalism, teamwork, punctuality, and attendance.
Complete required training on time, accept and apply constructive feedback, and follow Bank policies, procedures, and guidelines.