Consumer Banking Relationship Specialist (Relationship Banker)

Bank OZK•Harrison, AR

About The Position

The Consumer Banking Relationship Specialist (Relationship Banker) uses knowledge of banking products and services to build professional customer relationships and hold meaningful conversations about customers’ financial needs and goals. The role promotes a positive, helpful, and friendly team environment while providing exceptional customer service. The specialist cultivates customer relationships, identifies needs, makes appropriate recommendations, and submits referrals to banking center team members or line-of-business partners. Responsibilities also include opening and servicing deposit accounts, processing transactions accurately, resolving customer concerns, participating in business development and coaching activities, and supporting other retail banking roles and locations as needed. The role requires adherence to Bank policies and procedures, ongoing training, punctuality, confidentiality, and professional conduct.

Requirements

High school diploma or equivalent.
At least 1 year of experience interacting with people and demonstrating excellent service skills through work, military service, and/or education.
Basic knowledge of personal finance and household budgeting.
Knowledge of banking products and services, including online banking, mobile banking applications, and banking cards.
Knowledge of bank policies and procedures.
Critical-thinking and communication skills, including effective verbal and written communication.
Ability to provide excellent customer service with a helpful, friendly, approachable, enthusiastic, and professional disposition.
Ability to act confidently as a trusted advisor and work effectively as part of a team in a changing environment.
Attention to detail and ability to work accurately and efficiently without close supervision.
Ability to maintain confidentiality and follow policy, procedure, safety, and security requirements.
Ability to travel to other work locations for training or staffing shortages as needed.
Computer and Microsoft Office skills necessary to perform the essential job functions.
Ability to operate customary business equipment and technology, with or without accommodation.

Nice To Haves

Bachelor’s degree.
Knowledge of, experience with, and ability to explain bank products, online banking, mobile banking applications, and banking cards.
Experience in retail customer service and/or sales.
NMLS; required for lending activities.

Responsibilities

Build professional customer relationships and use assessment tools and meaningful conversations to uncover financial needs, make recommendations, and submit referrals to banking center team members or line-of-business partners.
Use assessment tools to maintain detailed notes about customer conversations and interactions.
Open and service deposit accounts.
Facilitate and process account transactions accurately and efficiently to minimize errors and reduce fraud.
Participate in morning huddles, calling efforts, business development, and constructive coaching conversations with leadership.
Respond empathetically to customer concerns and resolve them promptly and professionally, escalating issues when needed.
Collaborate with line-of-business partners to support teamwork, customer service, and continuous learning.
Promote teamwork, lead by example, and take initiative to assist others.
Provide backup and assistance to other retail banking roles and locations as needed.
Model the Bank’s customer-service standards and support its values and mission.
Complete required training on time and apply constructive feedback through continued learning.
Maintain punctuality and attendance and follow Bank policies, procedures, and guidelines.