Banking Center Relationship Banker 1, Somerset, MA

Santander • BC Somerset, ME

5d • $32,250 - $51,000

About The Position

Webster Bank, a division of Santander Bank, N.A., is hiring a Relationship Banker I to serve Banking Center customers and help the team achieve sales, service, and operational goals. The role processes customer financial transactions in accordance with bank rules, regulations, and guidelines. Through strong communication and active listening, the Relationship Banker learns about customers’ financial needs, builds trust, identifies sales opportunities, generates leads, and provides quality customer service. The role also develops partnerships with business segments through collaboration and communication.

The Relationship Banker responds accurately and promptly to customer needs, evaluates customer needs and offers appropriate financial products and services, performs routine teller transactions, and supports sales, retention, and other bank initiatives. The position is expected to meet or exceed individual and team goals and maintain compliance with applicable regulations and bank policies and procedures, including branch audit and operations evaluation requirements.

The role requires a high school diploma or GED. Three to four years of customer service and needs-based banking sales experience is preferred. The work schedule may be flexible or rotating, with possible weekend and extended-hour shifts, and travel to alternate Banking Centers may be required. Frequent minimal physical effort, including sitting, standing, and walking, is required; occasional light lifting or moving equipment or furniture may be required depending on location.

Requirements

• High school diploma or General Education Degree (GED) required.
• Ability to work a flexible and/or rotating schedule; may be required to work Saturdays, Sundays, and extended hours.
• Travel to alternate Banking Centers may be required.
• Self-starter and highly motivated.
• Working knowledge of all products and services.
• Keep current with systems used for branch transaction processing.
• Strong customer service skills and ability to support teamwork and create a positive working environment.
• Applicants must be legally authorized to work in the United States full-time without requiring employer sponsorship to commence employment.

Nice To Haves

• Three to four years of customer service and needs-based banking sales experience preferred.
• Advanced degree, such as an associate or bachelor's degree.
• Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.

Responsibilities

• Respond to customer needs accurately and promptly using available resources and tools.
• Evaluate client needs and offer appropriate financial products and services through needs-based conversations to build and deepen relationships.
• Perform routine teller transactions, including deposits, withdrawals, check cashing, loan payments, and other transactions.
• Support segmentation strategy by implementing sales, retention, and other bank initiatives to meet Banking Center growth and profitability objectives.
• Meet or exceed individual and team goals in sales, service, and operations.
• Maintain compliance with Federal and State regulations and bank policies and procedures, and meet or exceed branch audit and operations evaluation requirements.
• Develop and maintain partnerships with business segments through collaboration and communication.

Benefits

• Competitive rewards package designed to support employees, their families, and well-being; specific benefit details are referenced in the Santander Benefits 2026 guide.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED