Consumer Banking Relationship Specialist (Relationship Banker)

Bank OZK•Atlanta, GA

20h

About The Position

The Consumer Banking Relationship Specialist uses knowledge of banking products and services to build professional customer relationships and hold meaningful conversations about customers’ financial needs and goals. The role provides exceptional customer service while promoting a positive, helpful, and friendly team environment. The specialist cultivates relationships, identifies customer needs, makes appropriate recommendations, and refers customers to banking center team members or line-of-business partners. The role opens and services deposit accounts, processes transactions accurately and efficiently, helps prevent fraud, resolves customer concerns, and supports business development and team activities. The specialist also assists other retail banking roles and locations as needed, follows bank policies and procedures, completes required training, and maintains professionalism, integrity, punctuality, and confidentiality. The position requires a high school diploma or equivalent and at least one year of experience interacting with people and demonstrating service skills. Basic knowledge of personal finance and household budgeting is required. A bachelor’s degree, banking-product knowledge, retail customer service or sales experience, and NMLS are preferred; NMLS is required for lending activities. The role may require travel to other work locations for training or staffing needs and use of customary business equipment and technology.

Requirements

High school diploma or equivalent.
At least 1 year of experience interacting with people and demonstrating excellent service skills, gained through work, military service, and/or education.
Basic knowledge of personal finance and household budgeting.
Knowledge of bank products and services, policies, and procedures.
Critical thinking, communication, attention to detail, and accurate and efficient work skills.
Ability to provide excellent customer service with a helpful, friendly, approachable, enthusiastic, and professional disposition.
Ability to communicate effectively verbally and in writing and act confidently as a trusted advisor.
Ability to work as part of a team in a continually changing environment and without close supervision.
Ability to maintain confidentiality and follow policy, procedure, and safety and security requirements.
Ability to travel to other work locations as needed, such as for training or staffing shortages.
Computer and Microsoft Office skills needed to perform the essential job functions.
Ability to operate customary equipment and technology used in a business environment, with or without accommodation.
Must be able to maintain U.S. work authorization without current or future Bank OZK sponsorship.

Nice To Haves

Bachelor’s degree.
Knowledge of, experience with, and ability to explain bank products, online banking, mobile banking applications, and banking cards.
Retail customer service and/or sales experience.
NMLS; required for lending activities.

Responsibilities

Build professional customer relationships and identify financial needs through meaningful conversations and assessment tools.
Make appropriate banking recommendations and submit referrals to banking center team members or line-of-business partners.
Maintain detailed notes about customer conversations and interactions using assessment tools.
Open and service deposit accounts.
Process account transactions accurately and efficiently to minimize errors and reduce fraud.
Participate in morning huddles, calling efforts, business development, and constructive coaching conversations with leadership.
Address customer concerns empathetically and promptly, escalating issues when appropriate.
Collaborate with line-of-business partners to support teamwork, customer service, and continuous learning.
Promote teamwork, lead by example, and take initiative to assist others.
Provide backup and assistance to other retail banking roles and locations as needed.
Model the bank’s customer-service standards and support its values and mission.
Complete essential training on time, seek continuous learning, and apply constructive feedback.
Maintain good punctuality and attendance, protect confidentiality, and follow bank policies, procedures, and guidelines.