Consumer Banking Relationship Specialist (Relationship Banker)

Bank OZK•Sarasota, FL

About The Position

The Consumer Banking Relationship Specialist (Relationship Banker) uses knowledge of banking products and services to build professional customer relationships and hold meaningful conversations about customers’ financial needs and goals. The position provides exceptional customer service, promotes a helpful and friendly team environment, and supports the bank’s values and mission. The role involves assessing customer needs, recommending appropriate products and services, making referrals, opening and servicing deposit accounts, and processing transactions accurately. The specialist also participates in business development and team activities, responds to customer concerns, collaborates with banking partners, and may provide backup at other retail banking locations. Team members are expected to maintain professionalism, confidentiality, punctuality, and compliance with bank policies and procedures.

Requirements

High school diploma or equivalent.
At least 1 year of experience interacting with people and demonstrating excellent service skills, gained through work, military service, and/or education.
Basic knowledge of personal finance and household budgeting.
Knowledge of banking products and services, including online banking, mobile banking applications, and banking cards.
Knowledge of bank policies and procedures.
Critical thinking and communication skills, including effective verbal and written communication.
Ability to provide excellent customer service with a helpful, friendly, approachable, enthusiastic, and professional disposition.
Ability to demonstrate confidence and act as a trusted advisor.
Ability to work as a team player in a continually changing environment.
Ability to think critically and work accurately and efficiently with attention to detail.
Ability to work without close supervision.
Ability to maintain confidentiality and follow policies, procedures, and safety and security procedures.
Ability to travel to other work locations for training or staffing needs as required.
Computer and Microsoft Office skills necessary to perform the essential job functions.
Ability to operate customary business equipment and technology, with or without accommodation.
Must be able to maintain authorization to work in the United States without current or future Bank OZK sponsorship.

Nice To Haves

Bachelor’s degree preferred.
Knowledge of, experience with, and ability to explain bank products, online banking, mobile banking applications, and banking cards preferred.
Retail customer service and/or sales experience preferred.
NMLS preferred; required for lending activities.

Responsibilities

Build professional relationships with customers and use assessment tools and meaningful conversations to identify needs, make recommendations, and submit referrals to banking center team members or line-of-business partners.
Use assessment tools to maintain detailed notes about customer conversations and interactions.
Open and service deposit accounts.
Process account transactions accurately and efficiently to minimize errors and reduce fraud.
Participate in morning huddles, calling efforts, business development, and constructive coaching conversations with leadership.
Resolve customer concerns empathetically, promptly, and professionally, escalating issues when appropriate.
Collaborate with line-of-business partners to support teamwork, customer service, and continuous learning.
Promote teamwork, lead by example, and take initiative to assist others.
Provide backup and assistance to other retail banking roles and locations as needed.
Model the bank’s customer-service standards and support its values and mission.
Maintain integrity, trustworthiness, and professionalism.
Complete required training on time and apply constructive feedback while pursuing continuous learning.
Maintain good punctuality and attendance.
Follow bank policies, procedures, and guidelines.