Consumer & Business Banking, Sr. Relationship Banker, Route 70, Lakewood, NJ

Banco Santander•Lakewood, NJ

4d•Onsite

About The Position

The Senior Relationship Banker manages and grows a portfolio of high-value consumer and small-business clients, attracting and retaining customers while deepening existing relationships. The role identifies cross-selling opportunities through customer profiling and needs-based conversations, recommending relevant consumer and business banking products and services. The banker supports clients and resolves inquiries through in-branch, phone, and digital interactions, while collaborating with colleagues and business partners to meet branch goals. Responsibilities may also include supporting nearby branches based on business needs.

Requirements

High school diploma or GED.
One of the following experience qualifications: 5 or more years selling products or services in an incentive-based environment; or 2 or more years in financial services with direct experience acquiring new client relationships and developing existing client relationships; or 12 or more months of successful Santander experience related to Relationship Banker duties, with endorsement from the District Executive, District Operations Manager, and Region President.
At least 12 months of customer service experience in a high-volume, fast-paced, constantly changing environment.
Motivation to help people achieve financial goals.
Strong financial acumen and general knowledge of consumer and small-business products and lending.
Proven sales and cross-selling record.
Ability to effectively manage a client portfolio.
Proven relationship-building skills and a customer-centric approach.
Ability to work effectively with colleagues and business partners.
Critical-thinking and problem-solving abilities to resolve customer issues.
Excellent verbal and written communication, consultative, and influence skills.
Demonstrated proficiency engaging customers by phone.
Ability to maintain a credible, trustworthy, and professional image.
Proficiency with digital tools and technology for customer engagement.
Ability to follow directions, policies, and procedures and to identify and escalate risk concerns.
Ability to work in a fast-paced environment and manage multiple priorities.
Computer proficiency and basic math skills.
Ability to work branch hours, which may include weekends and evenings.
Legally authorized to work in the United States full-time without employer sponsorship to commence employment.

Nice To Haves

Bachelor’s degree in a related field, or equivalent demonstrated through work experience, training, military service, or education.
Established work history or equivalent demonstrated through work experience, training, military service, or education.
Preferred experience with Microsoft Office products.

Responsibilities

Independently manage and grow a portfolio of high-value consumer clients and small-business customers.
Deepen new and existing customer relationships through early engagement calls and regular portfolio outreach.
Explain Santander products and services and their benefits in relation to customer needs.
Assess customer needs, identify opportunities, and recommend needs-based solutions and appropriate partner introductions.
Maximize cross-sales opportunities and help customers pursue their financial goals.
Collaborate with team members and business partners to achieve branch goals and improve performance.
Participate in joint calls with product partners to generate and deepen business-customer relationships.
Deliver personalized, seamless, attentive service in the branch, over the phone, and through digital channels.
Engage customers through digital platforms and educate them about self-service options.
Use critical thinking and problem-resolution skills to address customer inquiries and challenges.
Communicate clearly with customers in person, by phone, and through digital channels.
Comply with regulatory requirements and internal risk and fraud-defense policies.
Support nearby branch locations when required by business needs.