Universal Banker (Part Time 20 Hrs.) - Langhorne Road

Truist•Lynchburg, VA

5d•$22 - $25•Onsite

About The Position

The Universal Banker provides timely and efficient completion of client transactions while maintaining accurate records and properly handling assigned funds. The role delivers quality client service, identifies financial needs, and is cross-trained to support sales and service activities, particularly outbound calling and Integrated Relationship Management (IRM). The position involves engaging clients, conducting standard and complex transactions, educating clients about digital and self-service banking options, supporting client outreach and referrals, and helping with new account openings and problem resolution. The banker participates in Truist’s retail leadership routines, training, and product knowledge activities, while following operational controls, procedures, and risk management policies. The position is part-time, 20 hours per week, and may require weekend or extended hours and travel to meet temporary staffing needs.

Requirements

High school diploma or equivalent education.
Two years of teller, cash handling, or client service experience.
Six months of client relationship-building or sales experience.
Excellent interpersonal and communication skills and a desire to interact with clients and prospects.
Ability to master the personal computer keyboard and software skills needed for branch automation.
Ability to multitask under time constraints.
Demonstrated proficiency with basic computer applications, such as Microsoft Office products.
Ability to travel as required to accommodate temporary staffing needs, including temporary assignment or locale changes.
Ability to work weekends and/or extended hours; occasional travel and overnight stays may be included.

Nice To Haves

One year of client relationship-building or sales experience.
Knowledge of advanced or complex branch transactions, risk management, and loss prevention.
Experience sourcing and prospecting for new clients and building client relationships.
General understanding of bank operations, policies, and procedures.

Responsibilities

Provide a distinctive client experience by engaging clients courteously, conducting standardized and complex transactions, and uncovering client needs; perform complex transactions with assistance as needed.
Educate clients on ATMs, online banking, and mobile banking, including digital and self-service solutions.
Support sales through client outreach and outbound calls, checking for client offers, identifying needs or opportunities, meeting needs when possible, and referring clients to appropriate branch team members or specialists.
Apply Integrated Relationship Management (IRM) to help deliver Truist expertise and solutions for clients’ needs.
Participate in all components of Truist Retail Community Bank Leadership Routines.
Build individual and product knowledge by attending sales, service, and product knowledge meetings and applicable training and web-based learning.
Follow internal controls, operational procedures, and risk management policies, and stay informed about policy and procedure changes.
Serve as a secondary contact for new account openings and problem resolution, offer applicable products and services, and handle a proportionate volume of work based on branch demands.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
Accidental death and dismemberment coverage
Tax-preferred savings accounts
401(k) plan
Vacation: at least 10 days during the first year, prorated based on hire date and full-time or part-time status
Sick days: 10 during the first year, prorated
Paid holidays
Depending on position and division, eligibility may include a defined benefit pension plan, restricted stock units, and/or a deferred compensation plan
Additional incentive pay is available