Automotive Technician Jobs

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Automotive Service Technician

Don Wood Chevrolet•Logan, OH

About The Position

The Automotive Service Technician performs warranty and non-warranty inspections, diagnostics, maintenance, and repairs on various vehicle makes and models. Customer satisfaction is central to the role, which also includes setting personal service improvement goals and monitoring progress using customer satisfaction and production metrics provided by the Service Manager. The technician is expected to deliver safe, honorable service as promised, address customers' original concerns before pursuing additional sales, and maintain professional work habits and ethics.

Requirements

  • Experience performing warranty and non-warranty inspections, diagnostics, maintenance, and repairs on various vehicle makes and models.
  • A proven record of achieving or exceeding goals.
  • Strong communication skills.
  • Professional appearance and work ethic.
  • Positive attitude and high-energy personality.
  • Superior customer service skills.
  • Ability to read and comprehend instructions.
  • Good judgment.
  • Valid state driver's license and good driving record.
  • High school diploma or equivalent.
  • Technical aptitude demonstrated by ASE certification.

Nice To Haves

  • Technical or trade school degree.

Responsibilities

  • Troubleshoot customer concerns using the administrative and technical tools provided.
  • Show common courtesy to customers and greet customers in the Service Drive who have not yet been acknowledged.
  • Stay current with technical publications, Service Comm, and Asist terminal operations.
  • Make reasonable efforts to deliver safe and honorable vehicle service as promised the first time.
  • Address original customer concerns before moving on to additional sales.
  • Inspect each vehicle for additional sales opportunities and maintenance needs in line with local-area and factory recommendations.
  • Return each vehicle as clean as, or cleaner than, when it arrived.
  • Participate in factory-sponsored and in-house training programs offered.
  • Complete paperwork correctly and attach all required shop forms to the repair order hard copy.
  • Perform other duties assigned by the Service Manager, ASM, or Group Leader.
  • Arrive on time, ready to work, and in a clean uniform.
  • Set personal service improvement goals and monitor progress against customer satisfaction and production numbers.

Benefits

  • Health benefits
  • Paid vacation
  • Paid holidays
  • Competitive compensation
  • Comprehensive training
  • Growth opportunity
  • Professional work environment

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