Automotive Service Advisor Jobs

About The Position

Requirements

• High school diploma or equivalent.
• Valid driver's license.
• One year of related experience in an automotive service environment.
• Basic knowledge of mathematical concepts, including arithmetic, percentages, and fractions, and the ability to apply formulas to calculate commissions and discounts.
• Strong verbal communication skills.
• Strong customer service skills.
• Ability to work days, nights, weekends, and holidays.

Nice To Haves

• One year of sales experience.

Responsibilities

• Serve as the first point of contact for customers by phone and in the store.
• Engage customers, schedule appointments, build trust, understand needs, communicate processes and timelines, and sell appropriate parts and services.
• Follow company customer-care standards and work to meet customer expectations.
• Support the organization and productivity of the service business through work orders, register transactions, thorough vehicle inspections, and service and replacement-part knowledge.
• Assist with customer care, work orders, register transactions, facility maintenance, and Outside Purchase ordering under management direction.
• Follow cash, credit, check, refund, and return policies.
• Work with management to respond to customer-service issues, complaints, and business opportunities.
• Conduct and participate in express automotive services, including tire mounting, balancing, rotations and repairs; oil changes, fluid top-offs, lubrication, filter and bulb replacement; battery installation and starting- and charging-system testing; cosmetic car services; and vehicle inspections.
• Execute safety procedures, including ensuring wheel torque and oil and fluid services follow standard operating procedures.
• Partner with management to maintain a safe and healthy work environment that complies with applicable laws and company policies and procedures.
• Communicate effectively with associates, management, and customers; interpret and retain information and apply knowledge appropriately.
• In designated locations, perform secondary key-carrier duties, including basic and detailed opening and closing responsibilities.
• Maintain an organized and neat shop.
• Follow company policies, procedures, safety rules, and environmental rules.
• Perform other duties as assigned.

Benefits

• Medical benefits
• Dental benefits
• Vision benefits
• Life insurance
• Short-term disability
• Supplemental benefits
• 401(k) with company match
• PTO
• Holiday pay
• On-demand pay through DailyPay