Automotive Service Advisor

Brakes Plus • Denver, CO

7d

About The Position

The Automotive Service Advisor reports to the Store Manager and supports operations in the store’s service department. The role is responsible for upholding high standards of excellence and company core values, fostering a motivated team environment, and working closely with the Service Team to improve performance. This includes developing team members through hands-on leadership, executing store processes, and helping deliver an industry-leading customer experience.

The position works directly with customers on sales, service, customer opportunities, and adjustments. It also involves supervising service personnel and technicians, planning and scheduling duties, assigning work, monitoring completion, coaching teammates, evaluating performance and productivity, managing parts inventory and outside purchases, maintaining store and shop safety, overseeing equipment and hardware placement, and ensuring proper inspections are conducted.

Requirements

• Minimum of 2 years’ experience in a Service Advisor/Writer role.
• Outstanding leadership and store management skills.
• Ability to work in a fast-paced work environment.
• Highly organized and detail-oriented, with the ability to mentor others in a way that ensures efficiency.
• Excellent verbal and written communication skills.
• Proven track record of exceeding business objectives.
• Ability to work efficiently both individually and as part of a team.
• Solid knowledge of basic OSHA laws.
• Valid driver's license.

Responsibilities

• Work directly with customers on sales, service, customer opportunities, and adjustments.
• Create a highly motivated team environment.
• Supervise technicians and service personnel; plan and schedule duties, assign work, and follow up on completed assignments.
• Coach service department teammates on operational issues.
• Evaluate the performance and productivity of service department personnel.
• Manage parts inventory and outside purchases, and update and restock in-house parts as needed.
• Ensure store safety, including use and maintenance of safety equipment.
• Ensure appropriate equipment and hardware layout and positioning within the service department.
• Supervise the shop area, equipment, and teammates for compliance with company safety procedures.
• Ensure proper inspections are conducted.
• Develop team members and execute store processes to support an industry-leading customer experience.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k) retirement plan
• Employer-paid short- and long-term disability insurance
• Paid time off (vacation/personal)
• Paid bereavement
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed