Automotive Service Advisor
About The Position
The Automotive Service Advisor reports to the Store Manager and supports service department operations by upholding high standards, embodying the company’s core values, and helping deliver an industry-leading customer experience. The role involves maintaining a motivated team environment and working hands-on in the store to develop team members, execute processes, and improve service-team performance. The Service Advisor works directly with customers and supervises service personnel and technicians. Responsibilities also include coordinating staff duties and assignments, monitoring performance and productivity, managing parts inventory and purchases, and maintaining a safe and properly equipped service department.
Requirements
- At least 2 years of experience in a Service Advisor/Writer role.
- Outstanding leadership and store management skills.
- Ability to work in a fast-paced work environment.
- Highly organized and detail-oriented, with the ability to mentor others to ensure efficiency.
- Excellent verbal and written communication skills.
- Proven track record of exceeding business objectives.
- Ability to work efficiently both individually and as part of a team.
- Solid knowledge of basic OSHA laws.
- Valid driver's license.
Responsibilities
- Work directly with customers regarding sales, service, customer opportunities, and adjustments.
- Create and maintain a highly motivated team environment.
- Supervise technicians and service personnel; plan and schedule duties, assign work, and follow up on completion of assignments.
- Coach service department teammates on operational issues.
- Evaluate the performance and productivity of service department personnel.
- Manage parts inventory and outside purchases, and update and restock in-house parts as needed.
- Ensure store safety, including the use and maintenance of safety equipment.
- Ensure appropriate equipment and hardware layout and positioning in the service department.
- Supervise the shop area, equipment, and teammates for compliance with company safety procedures.
- Ensure that proper inspections are conducted.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- 401(k) retirement plan
- Employer-paid short- and long-term disability insurance
- Paid time off (vacation/personal)
- Paid bereavement
- Paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
