Automotive Customer Service Advisor

Pep Boys•Modesto, CA

7d•$17 - $20

About The Position

The Automotive Customer Service Advisor contributes to organizational growth through customer engagement, product and service knowledge, and follow-up at the service desk, on the sales floor, and at the register. The advisor is the first point of contact for customers by phone and in person, helps identify customer needs, schedules appointments, explains service processes and timelines, and sells parts and services in accordance with company customer-care standards. The role supports efficient service operations through work orders, register transactions, vehicle inspections, and knowledge of service and replacement parts. It also involves performing routine express automotive services, maintaining a neat and organized shop, following safety and environmental procedures, and working with management to address customer concerns and maintain a safe, legally compliant environment. In designated locations, the advisor may serve as a secondary key carrier and assist with opening and closing.

Requirements

High school diploma or equivalent.
Valid driver's license.
One year of related experience in an automotive service environment.
Basic knowledge of mathematical concepts, including arithmetic, percentages, and fractions, and the ability to apply formulas to calculate commissions and discounts.
Strong verbal communication skills.
Strong customer service skills.
Ability to work days, nights, weekends, and holidays.

Nice To Haves

One year of sales experience.

Responsibilities

Serve as the first point of contact for customers by phone and in the store.
Engage customers, schedule appointments, build trust, understand needs, communicate processes and timelines, and sell appropriate parts and services.
Follow company customer-care standards and work to meet customer expectations.
Support the organization and productivity of the service business through work orders, register transactions, thorough vehicle inspections, and service and replacement-part knowledge.
Assist with customer care, work orders, register transactions, facility maintenance, and Outside Purchase ordering under management direction.
Follow cash, credit, check, refund, and return policies.
Work with management to respond to customer-service issues, complaints, and business opportunities.
Conduct and participate in express automotive services, including tire mounting, balancing, rotations and repairs; oil changes, fluid top-offs, lubrication, filter and bulb replacement; battery installation and starting- and charging-system testing; cosmetic car services; and vehicle inspections.
Execute safety procedures, including ensuring wheel torque and oil and fluid services follow standard operating procedures.
Partner with management to maintain a safe and healthy work environment that complies with applicable laws and company policies and procedures.
Communicate effectively with associates, management, and customers; interpret and retain information and apply knowledge appropriately.
In designated locations, perform secondary key-carrier duties, including basic and detailed opening and closing responsibilities.
Maintain an organized and neat shop.
Follow company policies, procedures, safety rules, and environmental rules.
Perform other duties as assigned.