Automotive Service Advisor

Brakes Plus • Johnstown, CO

7d

About The Position

The Automotive Service Advisor reports to the Store Manager and is responsible for supporting service department operations while upholding high standards of excellence and the company’s core values. The role helps create a highly motivated team environment and works closely with the Service Team to improve performance through a hands-on presence in the store, team development, and execution of store processes, while supporting an industry-leading customer experience.

The position involves working directly with customers on sales, service, customer opportunities, and adjustments; supervising technicians and service personnel; planning and scheduling duties; assigning work and following up on assignments; coaching teammates on operational issues; and evaluating staff performance and productivity. Additional responsibilities include managing parts inventory and outside purchases, maintaining in-house parts, ensuring store and shop safety, overseeing equipment and hardware layout, and ensuring proper inspections are conducted.

Requirements

• Outstanding leadership and store management skills.
• Ability to work in a fast-paced work environment.
• Highly organized and detail-oriented, with the ability to mentor others in a way that ensures efficiency.
• Excellent verbal and written communication skills.
• Ability to develop professional relationships with customers and team members.
• Minimum of 2 years of experience in a Service Advisor/Writer role.
• Proven track record of exceeding business objectives.
• Ability to work efficiently both individually and as part of a team.
• Solid knowledge of basic OSHA laws.

Responsibilities

• Work directly with customers on sales, service, customer opportunities, and adjustments.
• Create a highly motivated team environment.
• Supervise technicians and service personnel; plan and schedule duties, assign work, and follow up on completed assignments.
• Coach service department teammates on operational issues.
• Evaluate the performance and productivity of service department personnel.
• Manage parts inventory and outside purchases, and update and restock in-house parts as needed.
• Ensure store safety, including the use and maintenance of safety equipment.
• Ensure appropriate equipment and hardware layout and positioning within the service department.
• Supervise the shop area, equipment, and teammates for compliance with company safety procedures.
• Ensure proper inspections are conducted.
• Develop team members and execute store processes to support an industry-leading customer experience.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k) retirement plan
• Employer-paid short- and long-term disability insurance
• Paid time off (vacation/personal)
• Paid bereavement
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed