Automotive Service Advisor

Ken Garff • Avondale, AZ

7d

About The Position

Gateway Chevrolet, a Ken Garff Automotive Dealership, is seeking a Service Advisor who reflects the company’s values of respect, integrity, growth, humility, and teamwork. The role centers on building customer relationships and providing attentive, professional service in a fast-paced dealership environment. The Service Advisor listens to customer concerns, identifies service needs, communicates updates and estimates, and helps customers understand completed work and recommendations.

Requirements

• Friendly and cooperative demeanor, with the ability to connect and build relationships with others.
• Approachable, unselfish, and comfortable in exciting, fast-paced work.
• Motivated, patient, conscientious, relaxed, and cooperative as a team worker.
• Accommodating and analytical, with a focus on precise and accurate work.
• Proficient knowledge of a Dealer Management System (DMS) and other essential software programs.

Responsibilities

• Greet all customers promptly and professionally.
• Listen to customer inquiries and requests, ask questions to identify service needs, resolve concerns, and sell additional services when appropriate.
• Provide customers with timely updates, estimates, and inspection results.
• Answer customer telephone calls promptly and courteously, making every effort to satisfy callers’ inquiries.
• Review completed work and recommendations with customers and collect payments.
• Use the Dealer Management System (DMS) and other essential software to look up service history, schedule appointments, enter repair-order information, and manage information.
• Provide excellent service and review the customer satisfaction survey with each customer.

Benefits

• Competitive compensation package.
• 401(k) with company match.
• Wellness Time Off, holidays, and a Personal Purpose Day.
• Medical, dental, vision, disability, AD&D, and life insurance.
• Flexible Spending Account and Health Savings Account.
• Employee Assistance Program (EAP), Wellness Plan, mental health support, diabetes management program, and parental leave stipend.
• Year-end bonus program for all employees (Garff Giveback).
• Employee discounts on vehicle purchases, parts, service, and more.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed