Personal Banker Associate I
Fifth Third Bank • Ponte Vedra Beach, FL14d • Onsite
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Personal Banker Associate I - Jacksonville, FL (Beaches Area)
Fifth Third Bank•Ponte Vedra Beach, FL
•Onsite
About The Position
Selected candidates are intended to become a Retail Personal Banker I after completing a 4–8 week onboarding and education program with rotations in operations and Sales & Service. Candidates complete a certification at the end of the program to demonstrate the skills needed for a role in the Retail Personal Banker job family. The Personal Banker I is a Financial Center position focused on using a consultative sales process to identify and meet customers’ and prospects’ financial needs. The role acquires new households and deepens existing customer relationships through activities such as lobby leadership or aisle time and tele-consulting. It also processes teller transactions and works as a member of the platform staff. The position is accountable for managing risk, following policies and procedures, and supporting positive customer experiences. It requires travel within the affiliate for training, travel outside the affiliate for classroom training, and scheduling flexibility. The work takes place in a normal office environment and includes extended viewing of computer screens.
Requirements
- College degree, work experience providing transferable skills, or a combination of education and experience.
- Ability to develop comfort with sales activities to acquire new consumer household and small business customers and/or cross-sell to established customers.
- Ability to demonstrate understanding of advanced math functions for analyzing credit and financial information.
- Ability to professionally represent Fifth Third Bank through appearance and verbal and written communication.
- Ability to develop working knowledge of Retail policies and procedures and use sound judgment in decision-making.
- S.A.F.E. Act registration through the Nationwide Mortgage Licensing System (NMLS) is required at the time of employment.
- Ability to travel within the affiliate for training and outside the affiliate for classroom training, and scheduling flexibility.
Nice To Haves
- Experience in the financial industry.
Responsibilities
- Use the consultative sales process and Financial Needs Assessment to build customer profiles and identify current and future financial needs.
- Maintain knowledge of Retail consumer and small business products and services and recommend appropriate solutions.
- Use CAMP and other approved marketing tools to contact customers and schedule periodic financial reviews.
- Cross-sell to existing customers and participate in outside sales activities, including onsite presentations, business sales calls, and community financial literacy events, as directed.
- Build working relationships with assigned Mortgage, Small Business, Commercial, and Investment partners and refer customers when appropriate.
- Meet or exceed customer experience and individual and team production goals, contributing to year-over-year revenue growth as measured by the Financial Center P&L.
- Guide CSRs on the sales and referral process.
- Promote customer satisfaction through a friendly, helpful, and professional demeanor; answer questions and take ownership of customer issues.
- Protect confidential business information and follow the Bancorp Code of Business Conduct and Ethics and related policies.
- Follow established policies and procedures when opening and servicing Retail products.
- Participate in the consumer loan and bankcard process and manage sourced loans from application through closing.
- Participate in Financial Center or Bank Mart opening and closing processes as directed by the Financial Center Manager.
- Stay current on Retail procedures designed to mitigate fraud and unnecessary risk or exposure.
- Process teller transactions and work as a member of the platform staff.
- Identify, assess, manage, monitor, and report risks within the Bank’s risk appetite.
Benefits
- Comprehensive benefits supporting employees’ and families’ physical, financial, emotional, and social well-being.
- Differentiated compensation offerings.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
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