Associate Banker

Bank of Montreal•West Allis, WI

14d•Onsite

About The Position

The Associate Banker delivers exceptional service to BMO customers and prospects by identifying customer needs and offering guidance on financial solutions in customers’ best interests. The role welcomes and assists customers in the branch lobby, encourages the use of digital and self-service banking options, meets transaction needs, and conducts needs-based conversations about personal banking, credit cards, and investment services. The Associate Banker works collaboratively with branch colleagues and BMO partners to provide a personal customer experience, identify referrals, and contribute to branch business results. The position also supports branch operations, including inventory management, escalated service requests, application follow-up, filing, and opening and closing activities. It requires following risk, compliance, privacy, and legal requirements; keeping current on banking products, market developments, and regulations; and identifying and reporting suspicious activity. The role may involve working at multiple branches or through different channels, and the schedule may vary from week to week in days, hours, and shifts.

Requirements

Typically 1–2 years of relevant experience and/or certification in a related field, or an equivalent combination of education and experience.
Some experience in consultative customer service or sales roles.
Confident and experienced in using social media, tablets, smartphones, online tools, and applications.
Basic knowledge of specialized sales and business banking solutions to refer customers to specialists.
Passion for helping customers and delivering a personal customer experience.
Ability to focus on results and thrive in a consultative sales and team-based environment.
Resourceful self-starter with the courage and confidence to approach customers.
Readiness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills, including the ability to build rapport and connections with customers.
Listening, problem-solving, and flexible, creative response skills.
Basic specialized knowledge.
Good verbal and written communication skills.
Good organization skills.
Good collaboration and team skills.
Good analytical and problem-solving skills.

Responsibilities

Deliver exceptional service and provide advice and guidance on financial solutions that are in customers’ best interests.
Welcome and guide customers in the branch lobby and explain available digital and self-service banking options.
Conduct customer conversations about banking services and recommend appropriate channels, personal banking, and investment advice.
Meet customers’ transaction needs with seamless execution.
Review customer profiles and discuss everyday banking plans and credit card needs to identify opportunities.
Collaborate with BMO partners to identify referral opportunities and grow customer relationships beyond personal banking.
Integrate marketing promotions and programs into customer conversations and provide strategic advice.
Contribute to branch business results and the customer experience.
Support operational activities, including inventory management, escalated service requests, application follow-up, filing, and opening and closing activities.
Organize work information to ensure accuracy and completeness, and seek creative ways to improve the customer experience.
Follow risk and compliance processes and policies to safeguard customer assets, protect privacy, and act in customers’ best interests.
Keep current with financial services, legal and regulatory developments, and personal banking products, practices, and trends.
Identify and report suspicious patterns of activity suspected to be related to money laundering.
Protect the Bank’s assets and comply with applicable legal, regulatory, and ethical requirements.
Analyze issues, determine next steps, and escalate as required.
Apply the Risk Management Framework and make sound, risk-informed decisions aligned with business strategy and approved policies and risk appetite.