Associate Banker

BMO•Chanhassen, MN

11d•$41,500 - $60,500

About The Position

The Associate Banker delivers exceptional service to BMO customers and prospects by identifying their needs and providing advice and guidance on suitable financial solutions. The role collaborates with branch colleagues and BMO partners to create a strong customer experience, identify referral opportunities, and contribute to branch business objectives. It typically involves 20 hours per week and may require work at multiple branches or through different channels, with schedules that can vary by week in days, hours, and shifts. The Associate Banker welcomes customers, guides them toward digital and self-service options, conducts conversations about banking services, and meets transaction needs. The role supports customers with personal banking plans, credit card needs, and referrals to specialists, while contributing to branch operations and business results. It also requires following risk, privacy, compliance, and regulatory procedures, maintaining knowledge of banking products and the financial services marketplace, and reporting suspicious activity. BMO describes its compensation as a salaried range of $41,500 to $60,500, with part-time salaries prorated according to regularly worked hours. Total compensation may include performance-based incentives, discretionary bonuses, and other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. The job description notes that training, coaching, manager support, and network-building opportunities are available.

Requirements

Typically 1–2 years of relevant experience and/or certification in a related field, or an equivalent combination of education and experience.
For Canada-based positions, investment-product sales registration must be completed or in progress and completed within 12 months, as appropriate for the jurisdiction.
Confidence and experience using social media, tablets, smartphones, online tools, and applications.
Some experience in consultative customer service or sales, with a drive to deliver a personal customer experience.
Basic knowledge of specialized sales and business banking solutions to refer customers to specialists.
Passionate commitment to helping customers.
Focus on results and ability to thrive in a consultative sales and team-based environment.
Resourceful self-starter with the courage and confidence to approach customers.
Readiness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills, including the ability to build rapport and connections with customers.
Ability to listen, solve problems, and respond flexibly and creatively to new challenges.
Basic specialized knowledge.
Good verbal and written communication skills.
Good organizational skills.
Good collaboration and team skills.
Good analytical and problem-solving skills.

Responsibilities

Collaborate with BMO partners to identify referral opportunities and grow customer relationships beyond personal banking.
Welcome and guide customers in the branch lobby, including advising them on digital and self-service banking options.
Discuss banking services with customers and recommend alternative channels, personal banking solutions, and investment advice.
Complete customer transactions seamlessly.
Review customer profiles and conduct needs-based conversations about everyday banking plans and credit card needs.
Contribute to branch business results and customer experience objectives.
Support operational activities such as inventory management, escalated service requests, application follow-up, filing, and opening and closing activities.
Work as a collaborative and versatile member of the branch and market team, potentially across multiple branches or channels as market needs require.
Identify customer needs and integrate marketing promotions and programs into conversations to provide strategic advice.
Organize work information to ensure accuracy and completeness.
Find creative ways to personalize customer experiences and contribute to ongoing improvements in the customer experience.
Follow risk and compliance processes and policies to safeguard customer assets, maintain privacy, and act in customers’ best interests.
Stay current with the financial services marketplace, legal and regulatory environment, personal banking products, practices, and trends.
Identify and report suspicious patterns of activity suspected to be related to money laundering.
Comply with applicable legal and regulatory requirements and protect the Bank’s assets.
Complete diverse tasks within established rules and limits, analyze issues, determine next steps, and escalate as needed.
Apply the Risk Management Framework and make sound, risk-informed decisions consistent with business strategy, approved risk appetite, policies, laws, and regulations.
Perform broader work or accountabilities as assigned.