Associate Banker

Bank of Montreal•Mesa, AZ

13d

About The Position

The Associate Banker delivers exceptional service to BMO customers and prospects by identifying customer needs and providing guidance on financial solutions that are in customers’ best interests. Working collaboratively within the branch and with BMO partners across channels, the role supports a positive customer experience and branch business objectives, including referrals that grow customers’ relationships with BMO beyond personal banking. The role welcomes and guides customers in the branch lobby, helps them use digital and self-service options, and conducts conversations about banking services, personal banking, and investment advice. It handles customer transactions, reviews customer profiles, and discusses everyday banking plans and credit card needs. The Associate Banker also supports branch operations, contributes to customer experience improvements, and follows risk, compliance, privacy, and asset-protection requirements. This is a part-time position scheduled for 30 hours per week. The employee may work at multiple branches or through different channels as market needs require; schedules may vary from week to week in days, hours, and shifts.

Requirements

Typically 1–2 years of relevant experience and/or certification in a related field, or an equivalent combination of education and experience.
Some experience in consultative customer service or sales roles and a drive to deliver a personal customer experience.
Confidence and experience using social media, tablets, smartphones, online tools, and applications.
Basic knowledge of specialized sales and business banking solutions to refer customers to specialists.
Passionate commitment to helping customers and delivering a personal customer experience.
Results focus and ability to thrive in a consultative sales and team-based environment.
Resourcefulness and confidence to approach customers.
Readiness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills, including the ability to build rapport and connections with customers.
Listening, problem-solving, and ability to respond flexibly and creatively to new challenges.
Basic specialized knowledge.
Good verbal and written communication skills.
Good organization skills.
Good collaboration and team skills.
Good analytical and problem-solving skills.
For Canada: registration to sell investment products completed or in progress, with completion required within 12 months, as appropriate for the jurisdiction.

Responsibilities

Deliver exceptional service to customers and prospects and identify needs to provide appropriate financial advice and guidance.
Collaborate with branch colleagues and BMO partners to achieve business objectives and identify referral opportunities.
Welcome and guide customers in the branch lobby, including advising them about digital and self-service banking options.
Discuss banking services and recommend alternative banking channels, personal banking solutions, and investment advice.
Execute customer transactions seamlessly and review customer profiles to identify opportunities and address everyday banking and credit card needs.
Contribute to branch business results and the customer experience.
Support branch operations, including inventory management, escalated service requests, application follow-up, filing, and opening and closing activities.
Integrate marketing promotions and programs into needs-based customer conversations.
Organize work information to ensure accuracy and completeness, and seek creative ways to make customer experiences personal and improve the overall experience.
Follow risk and compliance processes and policies, protect customer assets and privacy, and act in customers’ best interests.
Keep current with financial services, legal and regulatory developments, personal banking products, practices, and trends.
Identify and report suspicious activity patterns suspected to be related to money laundering.
Comply with jurisdictional legal and regulatory requirements and protect the Bank’s assets.
Analyze issues, determine next steps, and escalate matters as required.
Apply the Risk Management Framework and make sound, risk-informed decisions aligned with business strategy, approved risk appetite, policies, and applicable laws and regulations.
Perform broader work or accountabilities as assigned.