Associate Banker

Bank of Montreal•Calumet City, IL

11d•Onsite

About The Position

The Associate Banker delivers exceptional service to BMO customers and prospects by understanding their needs and providing advice and guidance on suitable financial solutions. Working collaboratively with branch colleagues and BMO partners, the role supports customer relationships, branch business results, and a positive customer experience. The Associate Banker welcomes and guides customers in the branch, discusses banking services and digital or self-service options, meets transaction needs, and identifies opportunities related to personal banking, credit cards, and referrals to specialists. The role also supports branch operations, follows risk and compliance procedures, protects customer assets and privacy, and remains current on banking products, industry practices, and applicable legal and regulatory requirements. Work may take place at multiple branches or through different channels, and schedules may vary by week. This is a part-time position typically scheduled for 20 hours per week.

Requirements

Typically 1–2 years of relevant experience and/or certification in a related field, or an equivalent combination of education and experience.
Some experience in consultative customer service or sales, with a drive to deliver a personal customer experience.
Confident and experienced in using social media, tablets, smartphones, online tools, and applications.
Basic knowledge of specialized sales and business banking solutions to refer customers to specialists.
Passionate commitment to helping customers and delivering a personal customer experience.
Results focus and ability to thrive in a consultative sales and team-based environment.
Resourceful self-starter with the confidence to approach customers.
Readiness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills, including the ability to build rapport and connections with customers.
Ability to listen, solve problems, and respond flexibly and creatively to new challenges.
Basic specialized knowledge.
Good verbal and written communication skills.
Good organizational skills.
Good collaboration and teamwork skills.
Good analytical and problem-solving skills.
For Canada: registration to sell investment products must be completed or in progress, and completed within 12 months, as appropriate for the jurisdiction.

Responsibilities

Welcome and guide customers in the branch lobby, discussing available digital and self-service options and helping customers access suitable banking channels.
Conduct customer conversations to understand personal banking and credit card needs and recommend appropriate products, services, or next steps.
Meet customers’ transaction-based needs with seamless execution.
Identify referral opportunities and collaborate with BMO partners to grow customer relationships, including referrals to specialists.
Contribute to branch business results and the customer experience through consultative service and sales.
Support operational activities, including inventory management, escalated service requests, application follow-up, filing, and opening and closing activities.
Organize work information to ensure accuracy and completeness, and seek creative ways to personalize and improve the customer experience.
Follow risk and compliance processes and policies to safeguard customer assets, maintain privacy, and act in customers’ best interests.
Stay current on financial services, the legal and regulatory environment, personal banking products, practices, and trends.
Identify and report suspicious activity patterns suspected to be related to money laundering.
Protect the Bank’s assets and comply with applicable legal, regulatory, and ethical requirements.
Analyze issues, determine next steps, and escalate matters as required.
Work collaboratively as a member of a branch and market team, potentially across multiple branches or channels.