Associate Banker

Bank of Montreal • Manitowoc, WI

13d • Onsite

About The Position

The Associate Banker delivers exceptional service to BMO customers and prospects by identifying their needs and providing guidance on appropriate financial solutions. Working collaboratively with branch colleagues and BMO partners, the role supports customer experience and business objectives, identifies opportunities to deepen customer relationships, and refers customers to specialists when appropriate.

The Associate Banker welcomes and guides customers in the branch lobby, explains digital and self-service options, conducts conversations about banking services, and meets transaction needs. The role reviews customer profiles, discusses everyday banking plans and credit card needs, and integrates relevant promotions into customer conversations. It also supports branch operations, contributes to business results, and looks for ways to improve the customer experience.

The position may involve working at multiple branches or through different channels according to market needs. Days, hours, and shifts may vary from week to week. The Associate Banker follows risk, compliance, privacy, and asset-protection requirements; stays current on banking products and applicable regulations; and identifies and reports suspicious activity that may be related to money laundering.

Requirements

• Typically 1–2 years of relevant experience and/or certification in a related field of study, or an equivalent combination of education and experience.
• Some experience in a consultative customer service or sales role and a drive to deliver a personal customer experience.
• Confident and experienced using social media, tablets, smartphones, online tools, and applications.
• Passionate commitment to helping customers.
• Focus on results and ability to thrive in a consultative sales and team-based environment.
• Resourceful self-starter with the confidence to approach customers.
• Readiness to collaborate and work in different capacities as part of a team.
• Strong interpersonal skills, including the ability to build rapport and connections with customers.
• Ability to listen, solve problems, and respond flexibly and creatively to new challenges.
• Basic knowledge of specialized sales and business banking solutions to refer customers to specialists.
• Good verbal and written communication skills.
• Good organization skills.
• Good collaboration and teamwork skills.
• Good analytical and problem-solving skills.
• For Canada: registration to sell investment products must be completed or in progress, as appropriate for the jurisdiction; any required registration must be completed within 12 months.

Responsibilities

• Deliver exceptional service to BMO customers and prospects by identifying needs and providing guidance on suitable financial solutions.
• Collaborate with branch colleagues and BMO partners to deliver a strong customer experience, meet business objectives, and identify referral opportunities.
• Welcome and guide customers in the branch lobby, including advising them on digital and self-service banking options.
• Conduct conversations about banking services and recommend alternative banking channels, personal banking options, and investment advice as appropriate.
• Meet customers’ transaction-based needs with seamless execution.
• Review customer profiles and hold needs-based conversations about everyday banking plans and credit card needs.
• Integrate marketing promotions and programs into customer conversations and provide strategic advice.
• Support branch operational activities, including inventory management, escalated service requests, application follow-up, filing, and opening and closing activities.
• Organize work information to ensure accuracy and completeness.
• Contribute to branch business results and improve the overall customer experience.
• Follow risk and compliance processes and policies to safeguard customer assets, maintain privacy, and act in customers’ best interests.
• Stay current on the financial services marketplace, legal and regulatory requirements, ethical obligations, and personal banking products, practices, and trends.
• Identify and report suspicious patterns of activity suspected to be related to money laundering.
• Protect the Bank’s assets and comply with applicable regulatory, legal, ethical, and risk-management requirements.
• Analyze issues, determine next steps, and escalate matters as required.

Benefits

• Health insurance
• Tuition reimbursement
• Accident and life insurance
• Retirement savings plans
• Performance-based incentives, discretionary bonuses, and other perks and rewards may be included depending on the position’s pay type.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed