Associate Banker

BMO • Antigo, WI

1d • $41,500 - $54,500 • Onsite

About The Position

The Associate Banker delivers exceptional service to BMO customers and prospects by identifying customer needs and providing guidance on financial solutions that are in customers’ best interests. Working collaboratively within the branch and with BMO partners through various channels, the role supports the desired customer experience and branch business objectives. The Associate Banker welcomes and guides customers in the branch lobby, helps them use digital and self-service options, conducts needs-based conversations, and meets transaction needs with seamless execution. The role may involve working at multiple branches or through different channels according to market needs, and weekly schedules may vary in days, hours, and shifts.

The position also supports branch operations and business results, maintains current knowledge of personal banking products and industry developments, and follows risk, compliance, legal, and regulatory requirements. It includes identifying and reporting suspicious activity, safeguarding customer privacy and bank assets, and making sound decisions within BMO’s Risk Management Framework and approved Risk Appetite.

Requirements

• Typically 1–2 years of relevant experience and/or certification in a related field of study, or an equivalent combination of education and experience.
• Some experience in consultative customer service or sales roles, with a drive to deliver a personal customer experience.
• Confident and experienced in using social media, tablets, smartphones, online tools, and applications.
• Passionate commitment to helping customers.
• Drive to deliver a personal customer experience.
• Results focus and ability to thrive in a consultative sales and team-based environment.
• Resourceful self-starter with the courage and confidence to approach customers.
• Readiness to collaborate and work in different capacities as part of a team.
• Strong interpersonal skills, including ability to build rapport and connections with customers.
• Ability to listen, solve problems, and respond flexibly and creatively to new challenges.
• Basic specialized knowledge.
• Good verbal and written communication skills.
• Good organization skills.
• Good collaboration and team skills.
• Good analytical and problem-solving skills.

Nice To Haves

• Basic knowledge of specialized sales and business banking solutions to refer customers to specialists.
• For Canada-based roles, registration to sell investment products completed or in progress; registration must be completed within 12 months, as appropriate for the jurisdiction.

Responsibilities

• Collaborate with BMO partners to identify referral opportunities that grow customers’ relationships with BMO beyond personal banking.
• Welcome and guide customers in the branch lobby and explain available digital and self-service banking options.
• Lead lobby conversations about banking services, recommend alternative banking channels, and provide personal banking and investment advice.
• Meet customers’ transaction-based needs with seamless execution.
• Review customer profiles and conduct needs-based conversations to identify opportunities and address everyday banking plans and credit card needs.
• Contribute to branch business results and the customer experience.
• Support operational activities, including inventory management, escalated service requests, application follow-up, filing, and opening and closing activities.
• Work as a collaborative and versatile member of the branch and market team.
• Understand customers’ personal banking and credit card needs and integrate marketing promotions and programs into conversations to provide strategic advice.
• Organize work information to ensure accuracy and completeness.
• Use creative approaches to make customer experiences personal and contribute to ongoing customer experience improvements.
• Follow risk and compliance processes and policies to safeguard customer assets, maintain privacy, and act in customers’ best interests.
• Stay current on the financial services marketplace, legal and regulatory environment, and industry ethical requirements.
• Maintain current knowledge of personal banking products, practices, and trends and integrate that knowledge into customer conversations.
• Identify and report suspicious patterns of activity suspected to be related to money laundering.
• Comply with jurisdictional legal and regulatory requirements and protect bank assets.
• Complete complex and diverse tasks within established rules and limits; analyze issues, determine next steps, and escalate as required.
• Apply BMO’s Risk Management Framework and Risk Culture, make sound risk-informed decisions, and adhere to applicable policies, standards, procedures, laws, and regulations.
• Take on broader work or accountabilities as needed.

Benefits

• Health insurance
• Tuition reimbursement
• Accident and life insurance
• Retirement savings plans
• Performance-based incentives and discretionary bonuses may be included in total compensation, depending on the pay type of the position.
• Other perks and rewards may be included in total compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed