Associate Banker

Bank of Montreal • Westchester, IL

9d

About The Position

The Associate Banker delivers exceptional service to BMO customers and prospects by identifying customer needs and providing guidance on financial solutions in customers’ best interests. The role works collaboratively with branch colleagues and BMO partners to create a positive customer experience, meet business objectives, and identify referral opportunities that grow customer relationships beyond personal banking.

The Associate Banker welcomes and guides customers in the branch lobby, discusses banking services and digital or self-serve options, and provides personal banking and investment advice as appropriate. The role handles customer transactions, reviews customer profiles, discusses everyday banking and credit card needs, and contributes to branch results and customer experience. It also supports branch operations, including inventory management, escalated service requests, application follow-up, filing, and opening and closing activities.

The position may involve working across multiple branches or channels according to market needs. Schedules may vary from week to week in days, hours, and shifts. The Associate Banker follows risk and compliance requirements, protects customer and bank assets, maintains current knowledge of banking products and the financial services environment, and identifies and reports suspicious activity. Additional work or accountabilities may be assigned as needed.

Requirements

• Typically 1–2 years of relevant experience and/or certification in a related field, or an equivalent combination of education and experience.
• Some experience in a consultative customer service or sales role, with a drive to deliver a personal customer experience.
• Confident and experienced use of social media, tablets, smartphones, online tools, and applications.
• Basic knowledge of specialized sales and business banking solutions to refer customers to specialists.
• Passion for helping customers and a focus on delivering a personal customer experience.
• Results orientation and ability to thrive in a consultative sales and team-based environment.
• Resourceful self-starter with the courage and confidence to approach customers.
• Readiness to collaborate and work in different capacities as part of a team.
• Strong interpersonal skills, including the ability to build rapport and connections with customers.
• Ability to listen, solve problems, and respond flexibly and creatively to new challenges.
• Basic specialized knowledge.
• Good verbal and written communication skills.
• Good organizational skills.
• Good collaboration and teamwork skills.
• Good analytical and problem-solving skills.
• For Canada only, registration to sell investment products must be completed or in progress, and must be completed within 12 months, as appropriate for the jurisdiction.

Nice To Haves

• Certification in a related field of study is desirable.

Responsibilities

• Deliver exceptional service to BMO customers and prospects and provide guidance on financial solutions suited to their needs.
• Welcome and guide customers in the branch lobby, including advising on digital and self-serve banking options.
• Conduct customer conversations about banking services and recommend alternative banking channels, personal banking solutions, and investment advice as appropriate.
• Complete customer transactions seamlessly and review customer profiles to identify opportunities and address everyday banking and credit card needs.
• Collaborate with BMO partners to identify referrals that can grow customer relationships beyond personal banking.
• Contribute to branch business results and the customer experience.
• Support operational activities, including inventory management, escalated service requests, following up on customer applications, filing, and branch opening and closing activities.
• Integrate marketing promotions and programs into customer conversations and provide strategic advice.
• Organize work information to ensure accuracy and completeness, and look for creative ways to improve the customer experience.
• Follow risk and compliance processes and policies; protect customer privacy and assets and safeguard the bank’s assets.
• Keep current with financial services, legal and regulatory requirements, and personal banking products, practices, and trends.
• Identify and report suspicious activity patterns suspected to be related to money laundering.
• Apply the Risk Management Framework and make sound, risk-informed decisions consistent with business strategy, approved risk appetite, policies, laws, and regulations.
• Work across branches or channels as market needs require; broader work or accountabilities may be assigned as needed.

Benefits

• Health insurance
• Tuition reimbursement
• Accident and life insurance
• Retirement savings plans
• Performance-based incentives, discretionary bonuses, and other perks and rewards may be included depending on the position’s pay type

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed