Associate Banker

BMO•Larkspur, CA

9d•$45,000 - $75,000

About The Position

The Associate Banker delivers exceptional service to BMO customers and prospects by identifying customer needs and providing guidance on financial solutions in customers’ best interests. The role collaborates with branch colleagues and BMO partners to create a positive customer experience, achieve business objectives, and identify opportunities to grow customer relationships beyond personal banking. It welcomes and guides customers in the branch lobby, promotes digital and self-serve banking options, discusses personal banking and investment services, and completes customer transactions seamlessly. The Associate Banker reviews customer profiles and holds needs-based conversations about everyday banking and credit card needs. The position also supports branch operations, including inventory management, escalated service requests, application follow-up, filing, and opening and closing activities. Work may take place at multiple branches or through different channels, and schedules may vary from week to week in days, hours, and shifts. The role follows risk and compliance policies, protects customer privacy and bank assets, keeps current with personal banking products and the financial services regulatory environment, and identifies and reports suspicious activity. It completes diverse tasks within defined limits, analyzes issues, escalates when appropriate, and may take on broader work as needed. This is a part-time position of 20 hours per week. Bilingual English and Spanish language ability is preferred.

Requirements

Typically 1–2 years of relevant experience and/or certification in a related field, or an equivalent combination of education and experience.
Some experience in consultative customer service or sales roles.
Confident and experienced using social media, tablets, smartphones, online tools, and applications.
Passionate commitment to helping customers and delivering a personal customer experience.
Ability to focus on results and thrive in a consultative sales and team-based environment.
Resourcefulness and confidence in approaching customers.
Willingness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills and ability to build rapport and connections with customers.
Listening, problem-solving, and flexible and creative response skills.
Basic specialized knowledge of sales and business banking solutions for referrals to specialists.
Good verbal and written communication skills.
Good organization skills.
Good collaboration and teamwork skills.
Good analytical and problem-solving skills.
Canada only: Registration to sell investment products must be completed or in progress, and completed within 12 months, as appropriate for the jurisdiction.

Nice To Haves

Bilingual in English and Spanish.

Responsibilities

Deliver exceptional service and provide financial guidance based on customers’ needs and interests.
Collaborate with BMO partners to identify referrals and opportunities to grow customer relationships.
Welcome and guide customers in the branch lobby and explain digital and self-service banking options.
Discuss banking services, recommend alternative channels, and provide personal banking and investment advice.
Complete customer transactions seamlessly.
Review customer profiles and discuss everyday banking plans and credit card needs.
Contribute to branch business results and the customer experience.
Support operational activities such as inventory management, escalated service requests, application follow-up, filing, and opening and closing activities.
Integrate marketing promotions and programs into customer conversations and provide strategic advice.
Organize work information to ensure accuracy and completeness, and seek ways to improve the customer experience.
Work collaboratively across the branch and market team, potentially at multiple branches or through various channels.
Follow risk and compliance processes and policies, protect customer assets and privacy, and comply with applicable laws and regulations.
Keep current with the financial services marketplace, regulatory environment, personal banking products, practices, and trends.
Identify and report suspicious patterns of activity suspected to be related to money laundering.
Analyze issues, determine next steps, and escalate as required.
Apply the Risk Management Framework and make sound, risk-informed decisions within approved risk appetite.