Associate Banker

Bank of Montreal•Milwaukee, WI

9d•Onsite

About The Position

The Associate Banker delivers exceptional service to BMO customers and prospects by identifying needs and providing guidance on financial solutions that serve customers’ best interests. The role works collaboratively within the branch and with BMO partners to create a positive customer experience, identify referrals, and help grow customer relationships beyond personal banking. The Associate Banker welcomes customers in the branch lobby, guides them to suitable digital and self-service options, discusses banking services, and provides personal banking and investment guidance as appropriate. The position meets transaction needs, reviews customer profiles, and conducts needs-based conversations about everyday banking plans, credit cards, and relevant promotions. It also contributes to branch business results and supports operational activities such as inventory management, escalated service requests, application follow-up, filing, and branch opening and closing activities. The role may involve working at multiple branches or through different channels depending on market needs. Schedules may vary from week to week, including days, hours, and shifts. The Associate Banker follows risk, compliance, legal, regulatory, and ethical requirements; protects customer privacy and bank assets; identifies and reports suspicious activity; and applies BMO’s Risk Management Framework when making decisions. Other duties may be assigned as needed.

Requirements

Typically 1–2 years of relevant experience and/or certification in a related field of study, or an equivalent combination of education and experience.
Some experience in consultative customer service or sales, with a focus on delivering a personal customer experience.
Confident and experienced in using social media, tablets, smartphones, online tools, and applications.
Basic knowledge of specialized sales and business banking solutions to refer customers to specialists.
Passionate commitment to helping customers and delivering a personal customer experience.
Ability to focus on results and thrive in a consultative sales and team-based environment.
Resourcefulness and self-motivation, with confidence to approach customers.
Readiness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills and ability to build rapport and connections with customers.
Listening, problem-solving, and adaptable, creative response skills.
Basic specialized knowledge.
Good verbal and written communication skills.
Good organizational skills.
Good collaboration and teamwork skills.
Good analytical and problem-solving skills.
For Canada only, registration to sell investment products must be completed or in progress and completed within 12 months, as appropriate for the jurisdiction.

Responsibilities

Deliver exceptional service and needs-based financial guidance to customers and prospects.
Welcome and guide customers in the branch lobby, including advising them about digital and self-service banking options.
Conduct customer conversations about banking services and recommend suitable banking channels and solutions.
Meet customers’ transaction needs with seamless execution.
Review customer profiles and discuss everyday banking plans, credit card needs, and relevant promotions.
Identify referral opportunities and collaborate with BMO partners to grow customer relationships.
Contribute to branch business results and the customer experience.
Support branch operations, including inventory management, escalated service requests, application follow-up, filing, and opening and closing activities.
Organize work information to ensure accuracy and completeness, and seek ways to improve the customer experience.
Follow risk and compliance policies, safeguard customer assets and privacy, and comply with legal, regulatory, and ethical requirements.
Keep current with personal banking products, practices, trends, and the financial services regulatory environment.
Identify and report suspicious activity that may be related to money laundering.
Apply BMO’s Risk Management Framework and make sound, risk-informed decisions.