Associate Banker
About The Position
The Associate Banker delivers exceptional service to BMO customers and prospects by identifying their needs and recommending financial solutions that are in their best interests. Working collaboratively with branch colleagues and BMO partners, the role helps customers access banking services, meet transaction needs, and connect with additional personal banking, credit card, investment, or specialist services. The Associate Banker welcomes customers in the branch lobby, helps them navigate digital and self-service options, and provides personal banking and investment guidance through customer conversations. The role contributes to branch business results and customer experience while supporting operational activities such as inventory management, escalated service requests, application follow-up, filing, and branch opening and closing. Work may take place at multiple branches or through various channels based on market needs, and schedules may vary from week to week in days, hours, and shifts. The Associate Banker follows risk and compliance policies, protects customer privacy and bank assets, and reports suspicious activity that may relate to money laundering. The role maintains current knowledge of banking products, industry trends, and applicable legal and regulatory requirements, and applies BMO’s Risk Management Framework when making decisions. Broader tasks or accountabilities may be assigned as needed.
Requirements
- Typically 1–2 years of relevant experience and/or a certification in a related field of study, or an equivalent combination of education and experience.
- Some experience in a consultative customer service or sales role.
- Confidence and experience using social media, tablets, smartphones, online tools, and applications.
- Basic knowledge of specialized sales and business banking solutions to refer customers to specialists.
- Passion for helping customers and delivering a personal customer experience.
- Ability to focus on results and thrive in a consultative sales and team-based environment.
- Resourcefulness and confidence when approaching customers.
- Readiness to collaborate and work in different capacities as part of a team.
- Strong interpersonal skills, including the ability to build rapport and connections with customers.
- Listening, problem-solving, and flexibility in responding creatively to new challenges.
- Good verbal and written communication, organization, collaboration and teamwork, analytical, and problem-solving skills.
- Canada only: Registration to sell investment products completed or in progress, with completion required within 12 months where applicable to the jurisdiction.
Responsibilities
- Welcome and guide customers in the branch lobby, and advise them on digital and self-service banking options.
- Identify customer needs through conversations and recommend suitable personal banking, credit card, investment, and other financial solutions.
- Collaborate with branch colleagues and BMO partners to make referrals and grow customer relationships.
- Complete customer transactions accurately and seamlessly.
- Review customer profiles and discuss everyday banking plans, credit card needs, and relevant marketing offers.
- Contribute to branch business results and the customer experience.
- Support operational activities, including inventory management, escalated service requests, application follow-up, filing, and opening and closing activities.
- Organize work information to ensure accuracy and completeness, and find creative ways to personalize and improve the customer experience.
- Follow risk and compliance processes and policies, protect customer privacy and bank assets, and act in customers’ best interests.
- Keep current with personal banking products, practices, trends, and the legal and regulatory environment.
- Identify and report suspicious patterns of activity suspected to be related to money laundering.
- Apply BMO’s Risk Management Framework and make sound, risk-informed decisions within approved policies and risk appetite.
Benefits
- Health insurance
- Tuition reimbursement
- Accident and life insurance
- Retirement savings plans
- Performance-based incentives, discretionary bonuses, perks, and rewards may be included in the total compensation package.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
