Architect Jobs

About The Position

Requirements

• Seven or more years of progressive experience in enterprise technology, platforms, development, or solution architecture.
• Four or more years of hands-on ServiceNow platform architecture, solution design, or senior development experience.
• Strong experience with ServiceNow platform architecture, configuration and customization strategy, integrations, application development, and lifecycle management.
• High school diploma or GED.
• Ability to define practical standards and guide adoption across complex platform and organizational boundaries.
• Ability to balance business value, user experience, delivery speed, technical risk, and long-term maintainability.
• Strong verbal and written communication skills, including the ability to explain complex technical concepts to varied audiences.
• Excellent facilitation, interpersonal, consensus-building, and stakeholder-management skills.
• Ability to work independently and collaboratively while managing multiple priorities.

Nice To Haves

• Bachelor’s degree in Computer Science, Information Systems, or Engineering.
• Experience with CMDB/CSDM, Discovery, Service Mapping, ITSM, ITAM, ITOM, Vulnerability Response, HRSD, or related capabilities.
• Experience working within a product management, platform engineering, or enterprise architecture operating model.
• Experience guiding implementation partners and matrixed technical teams.
• ServiceNow Certified System Administrator and Certified Implementation Specialist certifications.
• ITIL V3/V4 certification.
• Experience with ServiceNow modules including ITSM, ITOM, PM, HRSD, CSM, and SecOps.
• Four or more years of experience in JavaScript, HTML, CSS, and ServiceNow scripting.

Responsibilities

• Own and maintain the ServiceNow platform architecture roadmap and long-term technical direction.
• Establish architecture principles, design standards, reusable patterns, and governance guardrails.
• Evaluate new ServiceNow capabilities and emerging technologies for business value, architectural alignment, and adoption opportunities.
• Lead architecture reviews for implementations, enhancements, integrations, upgrades, and strategic initiatives.
• Ensure technical designs align with platform standards, best practices, and future-state architecture.
• Maintain architecture artifacts, including reference designs, solution patterns, documentation, and architectural decisions.
• Define standards for platform configuration, customization, development, lifecycle management, and technical debt reduction.
• Provide architecture leadership across ServiceNow modules and capabilities, including CMDB/CSDM, Discovery, Service Mapping, ITSM, ITAM, ITOM, Vulnerability Response, HRSD, and Portal/Intake.
• Establish data architecture and governance standards to improve data quality, ownership, integrity, and service modeling.
• Drive platform scalability, reliability, performance, security, and overall platform health.
• Govern enterprise integration standards for APIs, middleware, events, and third-party solutions.
• Collaborate with Enterprise Architecture, Cybersecurity, IAM, Infrastructure, Application, and Data teams to ensure alignment with enterprise standards.
• Assess and mitigate architectural, operational, security, business continuity, audit, and technical risks.
• Advise Product Management and technology leadership on platform strategy and complex technical decisions.
• Translate business requirements into practical, sustainable, and scalable architecture solutions.
• Mentor technical team members and represent the ServiceNow platform in architecture, governance, and security forums.
• Serve as the escalation point for complex platform architecture and design challenges.
• Perform other duties as required.
• Provide technical leadership and architectural direction to administrators, developers, integration specialists, partners, and matrixed contributors; direct people management is not required.