Sr. Cloud Solution Architect

Microsoft • ,

2d • $106,400 - $222,600

About The Position

Microsoft Customer and Partner Solutions-Core (MCAPS) accelerates customer outcomes and business growth by bringing together product, engineering, marketing, sales, customer success, and partners. The Customer & Commercial Success organization turns Microsoft's commercial strategy into execution at scale, coordinating planning, services, delivery, and field activation to accelerate customer value and strengthen the customer experience.

Support for Mission Critical provides solution-specific expertise to help customers achieve peak health and performance for their most important solutions. In this role, you will serve as a key technical resource for large enterprise customers, focusing on proactive services such as education workshops, assessments, and tailored guidance, while also troubleshooting issues and working with Microsoft Support to expedite incident resolution. You will help customers build secure, resilient Microsoft 365 foundations and modernize platforms for AI-enabled transformation, including Copilot and agentic solutions. The position includes proactive and reactive support, onsite presence as needed, and participation in on-call rotations for critical incidents.

Requirements

• Bachelor's degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or a related field and 4+ years of experience in cloud/infrastructure technologies, IT consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting; or equivalent experience.
• Ability to meet Microsoft, customer, and/or government security screening requirements, including passing the Microsoft Cloud Background Check upon hire or transfer and every two years thereafter.
• Microsoft is unable to sponsor a work visa for this role due to the nature of the job duties.

Nice To Haves

• 4+ years of technical experience with Microsoft Teams, Exchange Online, and the Microsoft 365 collaboration platform, or related cloud communications and productivity technologies.
• Familiarity with Microsoft 365 Copilot, Copilot Agents, and AI-powered workplace solutions.
• Certification in Microsoft and cloud technologies.
• Knowledge of Exchange Online, messaging, identity, security, and compliance architectures, and how they support secure, resilient digital collaboration and AI-powered productivity experiences.
• Hands-on experience supporting Microsoft Teams collaboration, meetings, voice, and connectivity solutions, including integrating Teams across the Microsoft 365 ecosystem.
• Proficiency supporting Microsoft Teams Rooms is a plus.
• Experience with Microsoft 365 Copilot, Copilot Agents, and AI-powered workplace solutions, including adoption, operational best practices, governance, security, and compliance across the Microsoft 365 ecosystem.
• Familiarity with Microsoft 365 security, identity, compliance, and data governance capabilities, including Microsoft Entra, Microsoft Purview, and Agent 365.

Responsibilities

• Coordinate and plan comprehensive deliveries to proactively address customer priorities and ensure goals are met.
• Drive and participate in proactive delivery management; identify resiliency and security issues, analyze problems, and provide solutions that meet customer needs.
• Deliver proactive and reactive support, including onsite presence as needed.
• Provide strategic guidance to help customers modernize platforms and prepare for AI-enabled business transformation.
• Evaluate customer environments and provide data-driven recommendations aligned with business objectives, operational excellence, and transformation goals.
• Work with support teams, account teams, product engineering teams, and other stakeholders to provide a streamlined customer experience.
• Apply lessons learned to continuously improve processes and delivery.
• Share and gain knowledge through communities.
• Contribute to on-call rotations to provide high-quality service for critical incidents involving Support for Mission Critical customers.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior