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Security Service Apprentice - South Bay, CA

Cook Solutions Group•San Jose, CA
•Onsite

About The Position

Cook Solutions Group is hiring a full-time Security Service Apprentice to assist with installing and servicing electronic and physical security products. The apprentice works onsite under the close supervision of a Lead Service Technician, receiving field education and training. The position is based in San Jose, California, and pays $25.00 or more per hour. The role requires strong customer service, communication, and time-management skills, a professional attitude and appearance, and the ability to contribute to the company’s “We Make It Happen!” culture. Duties include installing and wiring equipment, responding to service calls, conducting site surveys, supporting installation startup and system commissioning, and providing customer training. The apprentice may travel for up to one week and must be able to lift up to 75 pounds. The company describes its workplace as casual and upbeat and encourages flexible scheduling, work-life balance, and community volunteering. Benefits eligibility begins on the first of the month following a 60-day waiting period for employees working at least 30 hours per week.

Requirements

  • High school diploma or GED equivalent.
  • Valid driver’s license and clean driving record.
  • Ability to travel for up to one week.
  • Ability to lift up to 75 pounds.
  • Ability to perform the essential duties satisfactorily, with reasonable accommodations available for individuals with disabilities.
  • Excellent customer service, communication, and time-management skills.
  • Professional attitude and appearance; ability to integrate into the company’s “We Make It Happen!” culture.

Nice To Haves

  • Customer service experience is preferred.

Responsibilities

  • Assist with installation and servicing of electronic and physical security products.
  • Assist the assigned Lead Service Technician with installations and continue field education and training.
  • Install and wire electronic equipment used in security systems.
  • Account for installation tools and equipment and job parts and inventory.
  • Test installed or serviced equipment to ensure proper performance and compliance with customer requirements.
  • Communicate project status information to management and customers as necessary.
  • Conduct site surveys at management’s request.
  • Complete and submit required paperwork on time, including timesheets, expense reports, change orders, and equipment transfers.
  • Help maintain assigned truck-stock inventory in an organized manner.
  • Help keep the assigned vehicle clean inside and out.
  • Coordinate vehicle maintenance and ensure the vehicle is maintained according to established standards.
  • Maintain a clean driving record and operate company vehicles safely.
  • Perform other related duties as assigned.

Benefits

  • The company pays 90% of the employee PPO insurance premium or 100% of the employee high-deductible plan premium; it pays 50% of dependent premiums.
  • 401(k) retirement match.
  • Paid time off (PTO).
  • Eight paid holidays per year.
  • 16 hours of paid volunteer time per year through the Cook Career Builders program.
  • Technician benefits include commute time, a company vehicle, and a gas card.
  • Quarterly bonus program.
  • Tuition reimbursement.
  • Flexible scheduling.
  • Community volunteer opportunities through the Cook Community Builders program.

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