Golf Pro-Apprentice

Marriott•Phoenix, AZ

About The Position

The Golf Pro-Apprentice responds to guest requests and questions, arranges services when needed, promotes and sells golf shop merchandise, and manages daily golf shop opening and closing tasks. The role collects golf-related fees, handles and deposits cash, runs register closing reports, schedules tee times, coordinates tee-sheet changes with the starter, golf services, and golf grounds, and ensures daily tee-sheet totals are accurate. It also maintains cleanliness in golf-related areas and keeps merchandise stocked, tagged, and neatly displayed. The position includes teaching individual and group golf lessons in accordance with PGA/LPGA and Marriott standards. The employee follows company policies and procedures, reports accidents and unsafe conditions, maintains a clean and professional appearance, protects confidential information and company assets, and provides attentive guest service. The role requires clear, professional communication; positive working relationships; support for team goals; compliance with quality standards; and use of computers and/or POS systems. Other reasonable duties may be assigned by supervisors.

Requirements

Golf Skills license or certification.
Move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.

Nice To Haves

High school diploma or G.E.D. equivalent.
At least 2 years of related work experience.

Responsibilities

Respond to guest requests for special arrangements or services by making arrangements or identifying appropriate providers.
Answer golfers’ questions about the course.
Promote and sell golf shop merchandise.
Open and close the golf shop daily.
Collect golf-related fees from registered golfers.
Count, prepare, and deposit cash, and run closing reports from registers.
Schedule tee times and communicate tee-sheet changes to the starter, golf services, and golf grounds.
Maintain cleanliness in golf-related areas, including the golf shop, hallways, locker rooms, and common areas.
Total the tee sheet and ensure the accuracy of daily totals.
Stock, tag, display, and restock golf shop merchandise neatly.
Notify a manager or supervisor of important issues as necessary.
Teach individual and group golf lessons in keeping with PGA/LPGA and Marriott standards.
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions.
Maintain a clean and professional uniform and personal appearance, protect confidential information, and safeguard company assets.
Welcome and acknowledge guests, anticipate and address their service needs, assist individuals with disabilities, and thank guests.
Communicate clearly and professionally, including answering telephones using appropriate etiquette.
Develop positive working relationships, support team goals, and listen and respond to employee concerns.
Comply with quality assurance expectations and standards.
Enter and locate information using computers and/or POS systems.
Perform other reasonable job duties as requested by supervisors.