Golf Pro-Assistant

Marriott•Newport Beach, CA

About The Position

The Golf Pro-Assistant responds to guest requests, answers questions about the course, and arranges appropriate services. The role promotes and sells golf shop merchandise, opens and closes the shop, collects golf-related fees, prepares and deposits cash, runs register closing reports, schedules tee times, and coordinates tee-sheet changes with the starter, golf services, and golf grounds. It also totals and checks the daily tee sheet, stocks and displays merchandise, maintains cleanliness in golf-related areas, and alerts a manager or supervisor to important issues. The position teaches individual and group golf lessons in accordance with PGA/LPGA and Marriott standards. The employee follows company policies and procedures, reports accidents and unsafe conditions, maintains a clean and professional appearance, protects confidential information and company assets, and provides courteous guest service. The role requires professional communication, positive working relationships, support for team goals, compliance with quality standards, and use of computers and/or POS systems. Other reasonable duties may be requested by supervisors.

Requirements

Golf Skills license or certification.
At least 2 years of related work experience is preferred.
High school diploma or G.E.D. equivalent is preferred.

Nice To Haves

High school diploma or G.E.D. equivalent.
At least 2 years of related work experience.

Responsibilities

Respond to guest requests for special arrangements or services by making arrangements or identifying appropriate providers.
Answer golfers’ questions about the course.
Promote and sell golf shop merchandise to customers.
Open and close the golf shop daily.
Collect golf-related fees from registered golfers.
Count, prepare, and deposit cash.
Run closing reports from registers.
Schedule tee times for golfers.
Communicate tee-sheet changes to the starter, golf services, and golf grounds.
Maintain cleanliness of golf-related areas, including the golf shop, hallways, locker rooms, and common areas.
Total the tee sheet and ensure daily totals are accurate.
Stock, tag, and display merchandise, keeping it neatly arranged and restocked to the proper level.
Notify a manager or supervisor of important issues as necessary.
Teach individual and group golf lessons in keeping with PGA/LPGA and Marriott standards.
Follow company policies and procedures and report accidents, injuries, and unsafe work conditions to a manager.
Maintain a clean and professional uniform and personal appearance.
Maintain confidentiality of proprietary information and protect company assets.
Welcome and acknowledge guests, anticipate and address their service needs, assist individuals with disabilities, and thank guests.
Communicate clearly and professionally, including answering telephones using appropriate etiquette.
Develop positive working relationships, support team goals, and listen and respond to employee concerns.
Comply with quality assurance expectations and standards.
Enter and locate information using computers and/or POS systems.
Move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.
Perform other reasonable job duties as requested by supervisors.